Operations Management: Creating Value Along the Supply Chain, 6th Edition
December 2007, ©2009
Operations Management: Creating Value Along the Supply Chain, 6e teaches students how to analyze processes, ensure quality, create value, and manage the flow of information, products and services across a network of customers, enterprises and supply chain partners.
The new 6th edition offers an extensive collection of exercises and solved problems, along with problem-solving support, to help students with the quantitative material in their Operations Management course. WileyPLUS links problems from the book to relevant sections in an online version of the text, while providing opportunities for more practice and a quantitative survival guide.
1. Introduction to Operations Management.
S1. Operational Decision-Making Tools: Decision Analysis.
2. Quality Management.
3. Statistical Process Control.
S3. Operational Decision-Making Tools: Acceptance Sampling.
4. Product Design.
5. Service Design.
6. Processes and Technology.
7. Capacity and Facilities.
S7. Operational Decision-Making Tools: Facility Location Models.
8. Human Resources.
S8. Operational Decision-Making Tools: Work Measurement.
9. Project Management.
PART TWO: Supply Chain Management.
10. Supply Chain Management Strategy and Design.
11. Global Supply Chain Procurement and Distribution.
S11. Operational Decision-Making Tools: Transportation and Transshipment Models.
13. Inventory Management.
S13. Operational Decision-Making Tools: Simulation.
14. Sales and Operations Planning.
S14. Operational Decision-Making Tools: Linear Programming.
15. Resource Planning.
16. Lean Systems.
Appendix A—Normal Curve Areas.
Solution to Selected Odd-Numbered Problems.
Roberta S. Russell is a Professor of Business Information Technology in the Pamplin College of Business at Virginia Polytechnic Institute and State University and Director of the Center for Services Science, Quality and Innovation (www.pamplin.vt.edu/ssqi). She received a Ph.D. from Virginia Polytechnic Institute and State University, an M.B.A. from Old Dominion University, and a B.S. degree from Virginia Polytechnic Institute and State University. Dr. Russell's primary research and teaching interests are in the areas of production and operations management, service operations management, scheduling, and quality. She has published in Decision Sciences, IIE Transactions, International Journal of Production Research, Material Flow, Business Horizons, Annals of Operations Research, Computers and Operations Research, and others. She is also co-author of the Prentice Hall book. Service Management and Operations.
New organization and content to highlight Supply Chain Management. The Supply Chain chapter has been divided into two chapters with more detailed content on Supply Chain strategy and design in chapter 10 and more on global sourcing and logistics in the new chapter 11. In addition, a new chapter has been added (chapter 5) wholly dedicated to service design.
All chapter opening cases and in-text examples boxes (renamed “Along the Supply Chain”) have been revised or replaced to more readily illustrate global, supply chain, and service examples. Examples include the success of supply chain design at Toyota and Honda and Supply Chain Management at Royal Caribbean.
Each chapter begins with an example from Green Mountain Coffee Roasters to show students how one company participates in all aspects of OM and SCM.
Each chapter edited for conciseness, currency, and integration of supply chain coverage.
OM Tools Excel add-in redesigned to provide students with a robust tool for effective problem solving.
Along the Supply Chain boxes allow students to see how SCM topics in the text relate to real companies.
Global Operations – examples in each chapter show the impact of global operations and how globalization affects operating decisions.
E-Business and Information Technology – examples are included throughout the text show how information technology and the Internet are changing how operations are managed.
OM Dialogue Boxes – include dialogues with recent college business school graduates who are working in OM and share how they apply various OM topics in their jobs and the value of their OM training in college.
Excel solutions for example problems are included with solution files containing the spreadsheets used in the text.
End-of-Chapter Solved Problems include detailed numbered steps and explanations for solutions.