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Textbook
Hotel Management and Operations, 5th EditionJanuary 2010, ©2011
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This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.
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Table of Contents
Chapter 1: Overview
Chapter 2: Organization
Chapter 3: General Managers: A View at the Top
Chapter 4: Operations: Rooms
Chapter 5: Operations: Housekeeping, Engineering and Security
Chapter 6: Food and Beverage Division
Chapter 7: Marketing and Associated Activities
Chapter 8: Financial Control and Information Management
Chapter 9: Human Resources Policy Management
New To This Edition
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New articles that pertain to recent industry trends and are more accessible to students
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New readings from Industry professionals
Hallmark Features
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Features practical “As I See It” and "A Day in the Life" commentary from industry professionals
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New readings included cover issues most prevalent in the lodging industry today
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Gives an overview on all aspects of hotel operation
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Discusses practical situations and how to handle them in the "real world"
Available Versions
Hotel Management and Operations, 5th Edition
ISBN 978-0-470-17714-3
January 2010, ©2011
Paperback, 512 pages
E-book
Hotel Management and Operations, 5th Edition
ISBN 978-0-470-59793-4
August 2010, ©2011
Wiley E-Text, 512 pages
