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Hotel Management and Operations, 5th Edition

Hotel Management and Operations, 5th Edition (EHEP000194) cover image

Description

This newly updated edition is  a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there.  Multidimensional case studies, taking a practical approach, challenge readers  to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.  
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Table of Contents

Chapter 1: Overview

Chapter 2: Organization

Chapter 3: General Managers: A View at the Top

Chapter 4: Operations: Rooms

Chapter 5: Operations: Housekeeping, Engineering and Security

Chapter 6: Food and Beverage Division

Chapter 7: Marketing and Associated Activities

Chapter 8: Financial Control and Information Management

Chapter 9: Human Resources Policy Management

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New To This Edition

  • New articles that pertain to recent industry trends and are more accessible to students
  • New readings from Industry professionals
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The Wiley Advantage

  • Features practical “As I See It” and "A Day in the Life" commentary from industry professionals

  • New readings included cover issues most prevalent in the lodging industry today

  • Gives an overview on all aspects of hotel operation

  • Discusses practical situations and how to handle them in the "real world"      

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Instructors Resources
Wiley Instructor Companion Site
Instructor BCS
Hotel Management and Operations, Instructor's Manual, 5th Edition (Paper), by Michael J. O'Fallon,
STUDENT BCS
RESPONDUS TEST BANK
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Students Resources
Wiley Student Companion Site
Hotel Management and Operations, Instructor's Manual, 5th Edition (Paper), by Michael J. O'Fallon,
STUDENT BCS
RESPONDUS TEST BANK
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Purchase Options
Wiley E-Text   
Hotel Management and Operations, 5th Edition
ISBN : 978-0-470-59793-4
512 pages
August 2010, ©2011
$64.00   BUY

Paperback   
Hotel Management and Operations, 5th Edition
ISBN : 978-0-470-17714-3
512 pages
January 2010, ©2011
$120.95   BUY

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