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Operations Management, 4th Edition

November 2009, ©2011
Operations Management, 4th Edition (EHEP000241) cover image


Students of all majors and workers in all functional areas interact with operations management.  For those who must rely on OM to successfully navigate and perform their jobs, leading authors Dan Reid and Nada Sanders have updated their classically readable, comprehensive, and integrated text, Operations Management.  With its abundance of step-by-step solved problems, concepts, and examples of major real-world companies, this text brings unparalleled clarity and transparency to the course.

In the new 4th Edition, all aspects of operations management are explained—its critical impact in today’s business environments, its relation to every department in an organization, and the importance of an integrated supply chain focus.  Quantitative and qualitative topics are balanced, and students are guided through the coursework that will help lay the foundations for their future careers.

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Table of Contents

Chapter 1. Introduction to Operations Management.

What Is Operations Management?

Differences between Manufacturing and Service Organizations.

Operations Management Decisions.

Plan of This Book.

Historical Development.

Today’s OM Environment.

Operations Management in Practice.

Chapter 2. Operations Strategy and Competitiveness.

The Role of Operations Strategy.

Developing a Business Strategy.

Developing an Operations Strategy.

Strategic Role of Technology.


Chapter 3. Product Design and Process Selection.

Product Design.

The Product Design Process.

Factors Impacting Product Design.

Process Selection.

Designing Processes.

Process Performance Metrics.

Linking Product Design and Process Selection.

Technology Decisions.

Designing Services.

Chapter 4. Supply Chain Management.

What Is a Supply Chain?

Components of a Supply Chain for a Manufacturer.

The Bullwhip Effect.

Supply Chains for Service Organizations.

Major Issues Affecting Supply Chain Management.

The Role of Purchasing.

Sourcing Issues.

Supply Chain Distribution.

Implementing Supply Chain Management.

Supply Chain Performance Metrics.

Trends in Supply Chain Management.

Chapter 5. Total Quality Management.

Defining Quality.

Cost of Quality.

The Evolution of Total Quality Management (TQM).

The Philosophy of TQM.

Quality Awards and Standards.

Why TQM Efforts Fail.

Chapter 6. Statistical Quality Control.

What Is Statistical Quality Control?

Sources of Variation: Common and Assignable Causes.

Descriptive Statistics.

Statistical Process Control Methods.

Control Charts for Variables.

Control Charts for Attributes.

Process Capability.

Six Sigma Quality.

Acceptance Sampling.

Implication for Managers.

Statistical Quality Control in Services.

Chapter 7. Just-in-Time and Lean Systems.

The Philosophy of JIT.

Elements of JIT.

Just-in-time Manufacturing.

Total Quality Management.

Respect for People.

Benefits for JIT.

Implementing JIT.

JIT in Services.

Chapter 8. Forecasting.

Principles of Forecasting.

Steps in the Forecasting Process.

Types of Forecasting Methods.

Time Series Models.

Causal Models.

Measuring Forecast Accuracy.

Selecting the Right Forecasting Model.

Forecasting Software.

Focus Forecasting.

Combining Forecasts.

Collaborative Planning, Forecasting, and Replenishment (CPER).

Chapter 9. Capacity Planning and Facility Location.

Capacity Planning.

Making Capacity Planning Decisions.

Decision Trees.

Location Analysis.

Making Location Decisions.

Chapter 10. Facility Layout.

What Is Layout Planning?

Types of Layouts.

Designing Process Layouts.

Special Cases of Process Layouts.

Group Technology (Cell) Layouts.

Chapter 11. Work System Design.

Designing a Work System.

Job Design.

Methods Analysis.

The Work Environment.

Work Measurement.

Setting Standard Times.


Learning Curves.

Chapter 12. “Independent Demand” Inventory Management.

Types of Inventory.

How Companies Use Their Inventory.

Objectives of Inventory Management.

Relevant Inventory Costs.

ABC Inventory Record Accuracy.

Inventory in Service Organizations.

Determining Order Quantities .

Mathematical Models for Determining Order Quantity.

Why Companies Don’t Always Use the Optimal Order Quantity.

Justifying Smaller Order Quantities.

Determining Safety Stock Levels.

Periodic Review System.

The Single-Period Inventory Model.

Chapter 13. Aggregate Planning.

The Role of Aggregate Planning.

Types of Aggregate Plans.

Aggregate Planning Options.

Evaluating the Current Situation.

Developing the Aggregate Plan.

Chapter 14. Resource Planning.

Enterprise Resource Planning.

The Evolution of ERP.

The Benefits of ERP.

The Cost of ERP Systems.

Material Planning Systems.

An Overview of MRP.

Types of Demand.

Objectives of MRP.

MRP Inputs.

The MRP Explosion Process.

Action Notices.

Comparison of Lot Size Rules.

The Role of Capacity Requirements Planning (CRP).

Chapter 15. Scheduling.

Scheduling Operations.

High-Volume Operations.

Low-Volume Operations.

Scheduling Work.

How to Sequence Jobs.

Measuring Performance.

Comparing Priority Rules.

Sequencing Jobs through Two Work Centers.

Scheduling Bottlenecks.

Theory of Constraints.

Scheduling for Service Organizations.

Developing a Workforce Schedule.

Chapter 16. Project Management.

Project Life Cycle.

Network Planning Techniques.

Estimating the Probability of Completion Dates.

Reducing Project Completion Time.

The Critical Chain Approach.

Appendix A: Solutions to Odd-Numbered Problems.

Appendix B: The Standard Normal Distribution.

Appendix C: P-Chart.

Company Index.

Subject Index.

Supplement A Spreadsheet Modeling: An Introduction.

Supplement B: Introduction to Optimization.

Supplement C: Waiting Line Models.

Supplement D: Master Scheduling and Rough-Cut Capacity Planning.

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New To This Edition

  • New Green supply chain management section in Chapter 4, and in Product and Process Design and Selection.
  • New and expanded coverage of supply chain and services in every chapter.
  • Greater emphasis on student success and the business.
  • Select global issues are addressed in Chapter 4.
  • New exercises and cases per chapter, including elementary exercises those for less experienced students.
  • More problems with solutions for analysis and practice.
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The Wiley Advantage

  • WileyPLUS
  • Integrated Approach
    - Emphasis on integrated supply chain and process orientation
    - Cross-functional icons highlight interdisciplinary coverage
  • "OM Across the Organization" summarizes the important concepts for each functional area.
  • Virtual Company Interactive Consulting Case
    - Illustrates key OM concepts in a real life business situation.  Students act as interns to complete assignments. 
    - Each chapter contains a scenario that causes students to apply OM concepts to the cruise industry.
  • Supply Chain Links at the end of each section to explain supply chain relationship with specific chapter topics.
  • Before You Begin helps students solve quantitative problems by providing tips and hints to consider before proceeding to the solved problems.
  • Classroom Response Systems:  Special questions that offer quick quantitative problems for students to practice OM techniques within the classroom.
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Instructors Resources
Wiley Instructor Companion Site
Instructor’s Manual
Chapter overview, teaching tips and strategies, answers to end of chapter material, interactive learning box notes, and additional in-class exercises.
Test Bank and Computerized Test Bank
Virtual Company Interactive Consulting Case
Virtual Company Instructor’s Manual
Virtual Company Excel Files
Virtual Company Questions
Classroom Response System
Solutions Manual
PowerPoint Slides
Supplemental Chapters
Excel Templates
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Students Resources
Wiley Student Companion Site
Virtual Company Interactive Consulting Case
Virtual Company Questions
PowerPoint Slides
Excel Templates
LMS Course Student Resources
A research-based online environment for effective teaching and learning
Student Video Series
A research-based online environment for learning and assessment.
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Instant access to textbooks as eTextbooks.
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Purchase Options
Wiley E-Text   
Operations Management, 4th Edition
ISBN : 978-0-470-57138-5
March 2010, ©2011
$82.50   BUY

Operations Management, 4th Edition Binder Ready Version
ISBN : 978-0-470-55670-2
704 pages
December 2009, ©2011
$186.95   BUY

Operations Management, 4th Edition
ISBN : 978-0-470-32504-9
704 pages
November 2009, ©2011
$265.95   BUY

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