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Managing and Using Information Systems, 4th Edition

January 2009, ©2010
Managing and Using Information Systems, 4th Edition (EHEP000243) cover image


Pearlson and Saunders? Fourth Edition of Managing and Using Information Systems: A Strategic Approach gives students the insights and knowledge they need to become active participants in information systems decisions. By demonstrating how IT relates to organizational design and business strategy, this title covers the essential concepts of MIS. Within the 4th edition, students will also learn how to recognize opportunities in the work environment and apply current technologies in innovative ways.  In a concise, updated format, Pearlson and Saunders provide a strategic approach to Information Systems for a senior/graduate level course or as a supplement for any course using additional cases and readings.
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Table of Contents


The Case for Participating in Decisions about Information Systems.

What If A Manager Doesn't Participate?

What Skills Are Needed to Participate Effectively in Information Technology Decisions?

Basic Assumptions.

Food for Thought: Economics of Information Versus Economics of Things.


Key Terms.

Discussion Questions.

Case Study I-1: Terry Cannon, MBA.

Case Study I-2: Anyglobal Company Inc.

Chapter 1: The Information Systems Strategy Triangle.

Brief Overview of Business Strategy Frameworks.

Brief Overview of Organizational Strategies.

Brief Overview of Information Systems Strategy.

Food for Thought: The Halo Effect and Other Business Delusions.


Key Terms.

Discussion Questions.

Case Study 1-1: Roche’s New Scientific Method.

Case Study 1-2: Google.

Chapter 2: Strategic Use of Information Resources.

Evolution of Information Resources.

Information Resources as Strategic Tools.

How Can Information Resources Be Used Strategically?

Strategic Alliances.


Food for Thought: Co-creating IT and Business Strategy.


Key Terms.

Discussion Questions.

Case Study 2-1: Lear Won't Take A Backseat.

Case Study 2-2: Zipcar.

Chapter 3: Organizational Impacts of Information Systems Use.

Information Technology and Organizational Design.

Information Technology and Management Control Systems.

Information Technology and Culture.

Food for Thought: Immediately Responsive Organizations.


Key Terms.

Discussion Questions.

Case Study 3-1: US Air and America West Merger Case.

Case Study 3-2: The FBI.

Chapter 4: Information Technology and the Design of Work.

Work Design Framework.

How Information Technology Supports Communication and Collaboration.

How Information Technology Changes the Nature of Work.

How Information Technology Changes Where Work Is Done and Who Does It.

Virtual Teams.

Gaining Acceptance for IT-Induced Change.

Food for Thought: Security With Remote Workers.


Key Terms.

Discussion Questions.

Case Study 4-1: Automated Waste Disposal, Inc.

Case Study 4-2: Virtually There?

Chapter 5: Information Technology and Changing Business Processes.

Silo Perspective Versus Business Process Perspective.

The Tools for Change.

Shared Services.

Enterprise Systems.

Integrated Supply Chains.

Food for Thought: Is ERP a Universal Solution?


Key Terms.

Discussion Questions.

Case Study 5-1: Santa Cruz Bicycles.

Case Study 5-2: Boeing 787 Dreamliner.

Chapter 6: Architecture and Infrastructure.

From Vision to Implementation.

The Leap from Strategy to Architecture to Infrastructure.

Architectural Principles.

Enterprise Architecture.

Other Managerial Considerations.

From Strategy to Architecture to Infrastructure: An Example.

Food for Thought: Cloud Computing.


Key Terms.

Discussion Questions.

Case Study 6-1: Hasbro.

Case Study 6-2: Johnson & Johnson's Enterprise Architecture.

Chapter 7: Information Systems Sourcing.

Sourcing Decision Cycle Framework.



Outsourcing Abroad.


Outsourcing Models.

Food for Thought: Outsourcing and Strategic Networks.


Key Terms.

Discussion Questions.

Case Study 7-1: Sodexho Asia Pacific.

Case Study 7-2: Overseas Outsourcing of Medical Transcribing.

Chapter 8: Governance of the Information Systems Organization.

Understanding the IS Organization.

What a Manager Can Expect from the IS Organization.

What the IS Organization Does Not Do.

IT Governance.

Food for Thought: CIO Leadership Profiles.


Key Terms.

Discussion Questions.

Case Study 8-1: IT Governance at UPS.

Case Study 8-2: The Big Fix at Toyota Motor Sales (TMS).

Chapter 9: Using Information Ethically.

Normative Theories of Business Ethics.

Control of Information.

Security and Controls.

IT Governance and Security.

Sarbanes–Oxley Act of 2002.

Food for Thought: Green Computing.


Key Terms.

Discussion Questions.

Case Study 9-1: Ethical Decision Making.

Case Study 9-2: Midwest Family Mutual Goes Green.

Chapter 10: Funding IT.

Funding IT Resources.

How Much Does IT Cost?

Building a Business Case.

IT Portfolio Management.

Valuing IT Investments.

Monitoring IT Investments.

Options Pricing.

Food For Thought: Who Pays for the Internet?


Key Terms.

Discussion Questions.

Case Study 10-1: Troon Golf.

Case Study 10-2: Valuing IT.

Chapter 11: Project Management.

What Defines a Project?

What is Project Management?

Project Elements.

IT Projects.

IT Project Development Methodologies.

Managerial Influences.

Managing Project Risk.

The PMO.

Food for Thought: Open Sourcing.


Key Terms.

Discussion Questions.

Case Study 11-1: Sabre Holdings.

Case Study 11-2: Dealing with Traffic Jams in London.

Chapter 12: Managing Business Knowledge.

Knowledge Management.

Data, Information, and Knowledge.

From Managing Knowledge to Business Intelligence.

Why Manage Knowledge?

Knowledge Management Processes.

Competing with Business Analytics.

Components of Business Analytics.

Caveats for Managing Knowledge.

Food for Thought: Business Experimentation.


Key Terms.

Discussion Questions.

Case Study 12-1: GSD&M's Virtual Crowd Uses Analytics.

Case Study 12-2: The Brain Behind the Big, Bad Burger.



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Author Information

Dr. Keri E. Pearlson is president of KP Partners, a CIO advisory services firm specializing in executive education and management coaching in the area of strategic use of information systems and organizational design. A former faculty member of the Graduate School of Business at the University of Texas at Austin, Dr. Pearlson is the co-author of Zero Time: Providing Instant Customer Value—Every Time, All the Time (John Wiley & Sons, 2000). Dr. Pearlson holds a Doctorate in Business Administration (DBA) in Management Information Systems from the Harvard Business School and both a Master’s Degree in Industrial Engineering Management and a Bachelor’s Degree in Applied Mathematics from Stanford University.

Dr. Carol S. Saunders is Professor of MIS at the University of Central Florida in Orlando, Florida. She served as General Conference Chair of the International Conference on Information Systems (ICIS) in 1999 and Telecommuting'96. She was the chair of the ICIS Executive Committee in 2000 and editor-in-chief of MIS Quarterly from 2005-2007. She is a Fellow of the Association for Information Systems (AIS). Dr. Saunders holds a Ph.D. in Organizational Behavior and Management from the University of Houston and an MBA from the University of North Carolina at Chapel Hill. In addition to her academic positions, Dr. Saunders has worked for IBM and EXXON Company, U.S.A.
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New To This Edition

  • Updated examples, plus addition of global examples, cases, and issues
  • Expanded coverage of Supply Chain, resource-based view, organizational and national culture, security, COBIT, and building a business case
  • Additional cases added to the end-of-chapter material
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The Wiley Advantage

  • Designed as a "foundation" book on IS concepts, with which professors can build their own selection of cases and readings.
  • Covers the key, fundamental issues that students need to be knowledgeable participants in relevant information systems decisions.
  • Uses the IS Strategy Triangle as a unifying theme to show the strategic context of all topics. 


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Instructors Resources
Wiley Instructor Companion Site
Instructor’s Companion Site
Password protected website: www.wiley.com/college/pearlson offers instructors a complete package of teaching resources including:

Instructor's Manual


 Test Bank

Additional Resources 

Digital evaluation copy available for this title
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Contact your Wiley Representative
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Students Resources
Wiley Student Companion Site
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Purchase Options
Managing and Using Information Systems: A Strategic Approach, 4th Edition
ISBN : 978-0-470-34381-4
400 pages
January 2009, ©2010
$100.95   BUY

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