Textbook

Hospitality Information Systems and E-Commerce

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Overview

Hospitality Information Systems gives hospitality managers the tools they need to effectively use technology to benefit their business. Beginning with a focus on information technology basics and continuing on to explanations of hardware, software, and technology initiatives prevalent in all aspects of the hospitality industry, this groundbreaking first edition puts an emphasis on management decisions necessary to effectively purchase, implement and execute technology initiatives in a hospitality facility. Hospitality Information Systems gives hospitality managers an edge in conversing with technology professionals, and empowers readers with management awareness and terminology comprehension as it relates to the hospitality industry.

Table of Contents

Preface

Acknowledgments

PART I. GENERAL APPLICATIONS

Chapter 1. Understanding Hospitality Information Systems and Information Technology

Chapter 2. Computer Hardware for Hospitality

Chapter 3. Computer Software for Hospitality

Chapter 4. Computer Networks and Telecommunications for Hospitality

PART II. HOSPITALITY MANAGEMENT AND THE INTERNET

Chapter 5. Electronic Commerce (E-Commerce)

Chapter 6. E-Information and Distribution Systems

Chapter 7. E-Business Strategies and Solutions

PART III. HOSPITALITY FUNCTIONAL APPLICATIONS

Chapter 8. Computer Reservations Systems (CRS) and Global Distribution Systems (GDS)

Chapter 9. Property Management Systems (PMS) and Point of Sale Systems (POS)

Chapter 10. Accounting Control and Production Systems

Chapter 11. Marketing and Human Resources Management Systems

Chapter 12. Safety, Security, and Physical Plant Systems

Glossary

Index

Excerpts

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Author Information

D. V. Tesone, Phd, is Assistant Professor of Hospitality at the Rosen School of Hospitality Management at the University of Central Florida. He is the author of several textbooks as well as articles that have been published in the Journal of Hospitality and Tourism Education and the Journal of Applied Hospitality Management.

Hallmark Features

Covers technology used in each segment of the hospitality industry (i.e. hotel, restaurant, tourism, cruise ships).
Wide use of industry examples illustrates the influence of technology on management and customer service.
Emphasis on E-Commerce and its impact on the hospitality industry; how it works and how managers can implement successful E-Commerce strategies.
“On-the-Job” scenarios set the stage and conclude each chapter to provide readers with an application of the topics covered.
“Tech Talk” features interviews with information technology professionals in the hospitality industry.
Includes a complete glossary of technology terminology, as well as margin definitions for easy reference.

Related Websites

Instructor Companion Site