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Loss Prevention in the Retail Business

December 2005, ©2006
Loss Prevention in the Retail Business (EHEP000647) cover image

Description

Always be observant and alert, and act on what you see. If something doesn’t look or feel right, it’s probably not. This is the first piece of advice Rudolph Kimiecik and Chris Thomas offer in their new book, Loss Prevention in the Retail Business.   This book is based on a series of seminars given by coauthor Rudolph C. Kimiecik, a retail security and loss prevention specialist with more than 35 years of professional experience. It covers a wide range of critical loss prevention subjects, which have been tailored specifically to the retail trade. This text will help to hone retail management students’ sense of observation and alert them to the many ways people can steal from their businesses.
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Table of Contents

Preface.

CHAPTER 1: PERSONAL SAFETY.

Opening and Closing Procedures.

After-Hours Precautions.

Bank Deposit Safeguards.

Natural Disasters and Civil Unrest.

Bomb Threat Guidelines.

Emergency Kits.

Chapter Summary.

Discussion Questions.

CHAPTER 2: PHYSICAL SECURITY.

Break-In Threats.

Doors.

Windows.

Other Openings.

Locks and Keys.

Choosing Locks.

Time Locks.

Key Control.

Chapter Summary.

Discussion Questions.

CHAPTER 3: ALARM SYSTEMS AND OTHER PHYSICAL SECURITY MEASURES.

Basic Alarm Types.

Burglar Alarms.

Day Alarms.

Holdup Alarms.

Alarms for Specific Needs.

Fire, Smoke, and Equipment Alarms.

Closed-Circuit Television Systems.

Lighting.

Fire, Electrical, and Water Hazards.

Sensitive-Document Disposal.

Chapter Summary.

Discussion Questions.

CHAPTER 4: SHOPLIFTING.

How Shoplifters Work.

Preventive Measures.

Confronting, Detaining, and Arresting Shoplifters.

Care and Control of Shoplifting Evidence.

Court Appearances.

Chapter Summary.

Discussion Questions.

CHAPTER 5: ARMED ROBBERY.

Key Safety and Security Issues.

Before a Robbery Occurs.

During a Robbery.

After a Robbery.

Court Appearances.

Chapter Summary.

Discussion Questions.

CHAPTER 6: FRAUD.

Check Fraud.

Collection and Prosecution.

Credit Card Fraud.

Counterfeit Currency.

Fast-Change and Con Artists.

Exchange and Refund Fraud.

Online Fraud.

Chapter Summary.

Discussion Questions.

CHAPTER 7: FRAUD AND THEFT ON THE SALES FLOOR.

Types of Employee Theft.

Why Employees Steal.

Internal Control Procedures.

Controlling the Cash Wrap.

Detecting Sales-Related Theft.

Miscellaneous Controls.

Employee Terminations and Arrests.

Chapter Summary.

Discussion Questions.

CHAPTER 8: FRAUD OFF THE SALES FLOOR.

Fraud by Dishonest Vendors.

Theft During Transport.

Legal Action Against Vendors.

Accounting and Bookkeeping Thefts.

Chapter Summary.

Discussion Questions.

CHAPTER 9: HIRING TRUSTWORTHY EMPLOYEES.

Creating a Positive Atmosphere.

Employee Conduct Policies.

Prehire Screenings.

New Employee Orientation.

Chapter Summary.

Discussion Questions.

CHAPTER 10: FRAUD PREVENTION TECHNOLOGY.

Theft Prevention Technology.

Security as a Sales Benefit.

Making Prevention a Priority.

Chapter Summary.

Discussion Questions.

Glossary.

Index.

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New To This Edition

  • Unbiased information for students. None the authors have financial interest in, or hidden ties to, any type of security service provider.
  • Written primarily as a guide for small and medium-size retailers who do not have their own corporate security staffs. This book can also be extremely useful for large, multi-unit retailers who wish to enhance and supplement their existing loss preven­tion practices.
  • Packed with information for students. Written in an informal, easy-to-understand format:
  • Chapter 1 on Personal Safety delves into situations other than robberies and burglaries—such as civil unrest and weather-related precautions; plus tips for safer daily functions.
  • Chapter 2 on Physical security covers precautions for doors and windows, roofs, walls, and ductwork, and also how to keep track of building and department keys on an ongoing basis. The discussion continues in Chapter 3 with basic information about alarms, lighting, and closed circuit television monitoring.
  • Chapters 4, 5, and 6 explain the three types of crime that hit the retail industry the hardest: shoplifting, armed robbery, and fraud. Common-sense ground rules for apprehending and prosecuting thieves are provided.
  • Chapters 7 and 8 take the fraud discussion several steps farther, into territory that some retailers find most uncomfortable—the dual emotional and financial hits they take when thieves are either employees or vendors.
  • Chapter 8 covers where theft can occur--anywhere in the supply chain.
  • Chapter 9 covers the importance of hiring trustworthy employees. The authors caution retailers to spend ample time pre-screening all job applicants and double-checking the information they provide, keeping in mind the privacy and equal employment opportunity laws.
  • Chapter 10 gives a rundown of the latest technology to accomplish many of the tasks in a good overall crime prevention program, and outlines manageable steps to create and/or update such a program.
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The Wiley Advantage

  • Unbiased information -none the authors have financial interest in, or hidden ties to, any type of security service provider.
  • Written primarily as a guide for small and medium-size retailers who do not have their own corporate security staffs. This book can also be extremely useful for large, multi-unit retailers who wish to enhance and supplement their existing loss preven­tion practices.
  • Written in an informal, easy-to-understand format.
  • Discussion questions included at the end of each chapter.
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Purchase Options
Paperback   
Loss Prevention in the Retail Business
ISBN : 978-0-471-72321-9
211 pages
December 2005, ©2006
$140.95   BUY

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