Wiley Pathways Healthcare Management, 1st Edition
August 2006, ©2007
Where do you want to go? You might already be working in the health care field and may be looking to expand your skills. You might be setting out on a new career path. Or, you might want to learn more about exciting opportunities in health care management.
Wherever you want to go, Health Care Management will help you get there. Easy-to-read, practical, and up-to-date, this text not only helps you learn fundamental health care management concepts; it also helps you master the core competencies and skills you need to succeed in the classroom and beyond. The book's brief, modular format and variety of built-in learning resources enable you to learn at your own pace and focus your studies.
With this book, you will be able to:
* Understand the health care supervisor's job, roles, functions, and authority.
* Respond to common types of ethical dilemmas.
* Explore the fundamentals of organizational structures.
* Lead and develop work teams that are efficient, focused, and flexible.
* Examine the legal and labor issues that impact human resource management.
* Implement planning tools and techniques.
* Use controls to assess performance, improve processes, and boost quality.
* Make smart decisions with effective strategies for analyzing situations.
* Become an effective leader and guide others through challenging times.
* Develop outstanding interpersonal communication skills.
Wiley Pathways helps you achieve your goals
When it comes to learning about health care management, not everyone is on the same path. But everyone wants to succeed. The new Wiley Pathways series in Health Care Management helps you achieve your goals with its brief, inviting format, clear language, and focus on core competencies and skills.
The books in this series--Introduction to US Health Care, Health Care Management, Health Care Economics, and Health Care Law & Ethics--offer a coordinated curriculum for learning health care management. Learn more at www.wiley.com/go/pathways.
Part I: Stepping Into Management 1
1. Meeting the Challenge 1
2. Doing the Right Thing 32
Part II: Organizing 52
3. Organizing the Workplace 52
4. Managing Teams 90
5. Managing Resources 121
Part III: Planning and Controlling 163
6. Managerial and Supervisory Planning 163
7. Keeping Things in Check 187
8. Making Major Choices 212
Part IV: Leading and Influencing 244
9. Leading Others 244
10. Motivating Others 278
11. Change Leadership in the Workplace 308
12. Communicating 339
Dr. John R. Schermerhorn, Jr. is the Charles G. O'Bleness Professor of Management in the College of Business at Ohio University, and formerly served as Director of the Ohio University Center for Southeast Asian Studies. He earned a Ph. D. in organizational behavior from Northwestern University and an M.B.A. (with distinction) in management and international business from New York University. Dr. Schermerhorn previously taught at Tulane University, The University of Vermont, and Southern Illinois University at Carbondale, where he served as Head of the Department of Management and Associate Dean of the College of Business Administration.
A specialist in general management, organizational change and interorganizational cooperation, his clients have included Corning Glass Works, Pepsico, Inc., American Bankers Association, New England Hospital Assembly, Egyptian General Petroleum Corporation, Petroleous de Venezuela, and the Vietnam Training Center for Radio and Television, among other organizations.
- Pre-test: Pre-reading assessment tool in multiple-choice format. Introduces chapter material and helps students get an idea of what they know and where they need to focus their efforts.
- What You ll Learn in this Chapter and After Studying this Chapter: Presents the subject matter that the student will learn and emphasizes capabilities and skills students will build.
- Goals and Outcomes. These lists identify specific student capabilities that will result from reading the chapter. They help the student set expectations and show them what to reach for.
- Figures and tables. Line art and photos are carefully chosen to be instructional. Tables distill and present information clearly so students can focus on the essential ideas.
- Introduction. This section orients the student by introducing the chapter and explaining its importance. Short summaries of chapter sections preview the topics to follow.
- Chapters. Each chapter is broken down into an average of four or five concise sections. A short assessment is provided at the end of each section.
- For Example Boxes: Found within each segment, a real world example is anchored to each section that illustrates and applies the preceding content.
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- Terms and Glossary: A convenient list of all terms that appear in boldfaced throughout the chapter are listed at the end of the chapter and in the glossary.
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- You Try It! Questions encourage students to draw conclusions using chapter material applied to real-world situations, which promotes both mastery of the content and independent learning.
- Post-test should be taken after students have completed the chapter. It includes all of the questions in the pre-test, so that students can see how their learning has progressed and improved.
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