Information Systems: Achieving Success by Avoiding Failure
March 2005, ©2005
1. Opportunities for Learning.
2. What is an Information System Failure?
3. Chalk and Cheese.
4. Systems Concepts.
6. The Systems Failures Approach Part 1: From Situation to System.
7. The Systems Failures Approach Part 2: Comparison and Synthesis.
8. Information Systems in Practice.
9. Using the Approach to Look Forward: Electronic Patient Records.
10. Other Approaches to Understanding IS Failures.
Professor Geoff Peters is Professor of Systems Strategy at the Open University and Chairman of UKERNA Ltd, the company that manages JANET, the UK’s academic and research network. His main research interests are failure in complex human systems and change in higher education systems. He has edited and authored books on system failures, systems behaviour, corporate universities and the works of Sir Geoffrey Vickers.
- Presents a proven analytical method for learning from past IT failures.
- Uses real-world examples from actual companies.
Journal of the Operational Research Society (59)