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Introduction to Management in the Hospitality Industry, 10th Edition

Introduction to Management in the Hospitality Industry, 10th Edition (EHEP001786) cover image

Readers seeking management careers in hospitality will enter a dynamic industry filled with opportunities. The rewards are many, but so are the challenges. Today’s hospitality managers must deal with such complex factors as globalization, terrorism threats, ecotourism, internet commerce, new business and financial models, and rapidly changing consumer demands. Introduction to Management in the Hospitality Industry, Tenth Edition gives readers the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. The Tenth Edition of Introduction to Management in the Hospitality Industry features both historical perspectives and discussions of new trends in a variety of sectors. This book has the most thorough coverage of the hospitality industry, covering foodservice, lodging, and travel and tourism, hospitality careers, and hospitality management. Readers will have a strong grasp of the many facets of the hospitality industry once they have utilized this textbook.

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Part 1. Perspectives on careers in hospitality 1

Chapter 1. The hospitality industry and you 3

Chapter 2. Forces affecting growth and change in the hospitality industry 33

Part 2. Food service 61

Chapter 3. The restaurant business 63

Chapter 4. Restaurant operations 103

Chapter 5. Restaurant industry organization : chain, independent, or franchise? 127

Chapter 6. Competitive forces in food service 159

Chapter 7. Issues facing food service 183

Chapter 8. On-site food service 213

Part 3. Lodging 255

Chapter 9. Lodging : meeting guest needs 257

Chapter 10. Hotel and lodging operations 293

Chapter 11. Forces shaping the hotel business 333

Chapter 12. Competition in the lodging business 367

Part 4. Travel and tourism 405

Chapter 13. Tourism : front and center 407

Chapter 14. Destinations : tourism generators 437

Part 5. Management in the hospitality industry 483

Chapter 15. Management : a new way of thinking 485

Chapter 16. Planning in hospitality management 511

Chapter 17. Organizing in hospitality management 533

Chapter 18. Staffing : human-resources management in hospitality management 557

Chapter 19. Control in hospitality management 587

Chapter 20. Leadership and directing in hospitality management 605

Part 6. Hospitality as a service industry 627

Chapter 21. The role of service in the hospitality industry 629

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  • Expanded and enhanced discussions of sustainability and corporate responsibility
  • Discussion of demographics and changes within specific generations with special attention to the effects associated with aging Baby Boomers
  • Inclusion of new and emerging industry segments
  • More culinary examples including international culinary programs and an updated profile of the Research Chefs Association
  • New trends in on-site foodservice including those related to vending
  • An expanded section on franchising along with considerations of the global marketplace
  • More examples of the use of technology in both food service and lodging
  • A greater emphasis upon international travel and the associated effects on tourism along with the introduction of voluntourism
  • Revised and extended discussions of prominent gaming destinations such as Atlantic City, Mississippi Gulf Coast, and Macau
  • New focus on electronic resources in the management section, including on-line recruiting
  • Updated Internet exercises that can facilitate individual learning or group discussion
  • Addition of emerging perspectives on management and organization
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  • The classic introductory textbook for hospitality majors
  • Includes six chapters (chapters 15-20) on important management topics such as Planning, Organization, Staffing, Controls, and Leadership
  • Appealing full color interior design
  • Includes a full exploration of the significant changes that have taken place in hospitality and tourism in the post 9/11 world
  • "This Chapter Should Help You" learning objectives are directly tied to sections within each chapter, easily facilitating ready assessment of learning outcomes
  • Comprehensive treatment of the entire hospitality industry, and thoroughly updated to reflect the latest trends in the hospitality, foodservice, and travel/tourism industries
  • Learning objectives, summaries, review questions, key terms concepts are contained in each chapter
  • "Industry Practice Notes" take a closer look at specific trends in the hospitality industry
  • "Case Histories," which emphasize real-world examples from renowned hospitality organizations and associations
  • "Careers in Hospitality" discussion points are integrated throughout the book and are highlighted with an icon
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Instructors Resources
Wiley Instructor Companion Site
Instructor's Manual to Accompany Introduction to Management in the Hospitality Industry, Tenth Edition
Instructor BCS
Introduction to Management in the Hospitality Industry, Study Guide , 10th Edition (Paper), by Clay
STUDENT BCS
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Students Resources
Wiley Student Companion Site
Introduction to Management in the Hospitality Industry, Study Guide , 10th Edition (Paper), by Clay
STUDENT BCS
RESPONDUS TESTBANK
ADDITIONAL RESOURCES
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Purchase Options
Wiley E-Text   
Introduction to Management in the Hospitality Industry, 10th Edition
ISBN : 978-0-470-91179-2
752 pages
March 2011, ©2012
$79.50   BUY

Hardcover   
Introduction to Management in the Hospitality Industry, 10th Edition
ISBN : 978-0-470-39974-3
752 pages
February 2011, ©2012
$111.95   BUY

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