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Introduction to Information Systems: Supporting and Transforming Business, 4th Edition

January 2012, ©2012
Introduction to Information Systems: Supporting and Transforming Business, 4th Edition (EHEP001983) cover image


Rainer & Cegielski's new edition of Introduction to Information Systems: Enabling and Transforming Business, 4th Edition includes updated coverage, refined cases, more illustrations, and a new "Weekly Updates" resource. Its concise chapters, many cases and examples, and online quizzing provide smooth and straightforward information and provide many hands-on activities. In general, the text is more engaging, compelling and relevant with a broader table of contents, pedagogically innovative structure, integrated activities, Excel and Access projects.

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Table of Contents

[Chapter 1] Introduction to Information Systems 2

1.1: Why Should I Study Information Systems? 6

1.2: Overview of Computer-Based Information Systems 12

1.3: How Does IT Impact Organizations? 20

1.4: Importance of Information Systems to Society 22

[Chapter 2] Organizational Strategy, Competitive Advantage, and Information Systems 30

2.1: Business Processes 35

2.2: Business Process Reengineering and Business Process Management 38

2.3: Business Pressures, Organizational Responses, and Information Technology Support 39

2.4: Competitive Strategy and Strategic Information Systems 47

2.5: Business–Information Technology Alignment 53

[Chapter 3] Ethics and Privacy 60

3.1: Ethical Issues 65

3.2: Privacy 69

[Chapter 4] Information Security 78

4.1: Introduction to Information Security 83

4.2: Unintentional Threats to Information Systems 84

4.3: Deliberate Threats to Information Systems 87

4.4: What Organizations Are Doing to Protect Information Resources 93

4.5: Information Security Controls 94

[Chapter 5] Data and Knowledge Management 110

5.1: Managing Data 115

5.2: The Database Approach 117

5.3: Database Management Systems 122

5.4: Data Warehouses and Data Marts 127

5.5: Knowledge Management 135

[Chapter 6] Networks 144

6.1: What Is a Computer Network? 149

6.2: Network Fundamentals 151

6.3: The Internet and the World Wide Web 157

6.4: Network Applications 161

[Chapter 7] E-Business and E-Commerce 180

7.1: Overview of E-Business and E-Commerce 185

7.2: Business-to-Consumer (B2C) Electronic Commerce 189

7.3: Business-to-Business (B2B) Electronic Commerce 197

7.4: Electronic Payments 199

7.5: Ethical and Legal Issues in E-Business 202

[Chapter 8] Wireless, Mobile Computing, and Mobile Commerce 212

8.1: Wireless Technologies 217

8.2: Wireless Computer Networks and Internet Access 222

8.3: Mobile Computing and Mobile Commerce 228

8.4: Pervasive Computing 233

8.5: Wireless Security 235

[Chapter 9] Web 2.0 and Social Networks 242

9.1: Web 2.0 Underlying Technologies 246

9.2: Web 2.0 Applications 248

9.3: Categories of Web 2.0 Sites 253

[Chapter 10] Information Systems within the Organization 262

10.1: Transaction Processing Systems 266

10.2: Functional Area Information Systems 267

10.3: Enterprise Resource Planning Systems 273

10.4: Reports 278

[Chapter 11] Customer Relationship Management and Supply

Chain Management 284

11.1: Defining Customer Relationship Management 288

11.2: Operational Customer Relationship Management Systems 292

11.3: Analytical Customer Relationship Management Systems 296

11.4: Other Types of Customer Relationship Management Systems 297

11.5: Supply Chains 299

11.6: Supply Chain Management 301

11.7: Information Technology Support for Supply Chain Management 305

[Chapter 12] Business Intelligence 316

12.1: Managers and Decision Making 320

12.2: What Is Business Intelligence? 324

12.3: Business Intelligence Applications for Data Analysis 328

12.4: Business Intelligence Applications for Presenting Results 330

12.5: Business Intelligence in Action: Corporate Performance Management 335

[Chapter 13] Acquiring Information Systems and Applications 342

13.1: Planning for and Justifying IT Applications 346

13.2: Strategies for Acquiring IT Applications 350

13.3: The Traditional Systems Development Life Cycle 356

13.4: Alternative Methods and Tools for Systems Development 361

13.5: Vendor and Software Selection 364

[Technology Guide 1] Hardware 372

TG 1.1: Introduction 374

TG 1.2: Strategic Hardware Issues 374

TG 1.3: Computer Hierarchy 375

TG 1.4: Input and Output Technologies 377

TG 1.5: The Central Processing Unit 380

[Technology Guide 2] Software 390

TG 2.1: Introduction to Software 392

TG 2.2: Software Issues 393

TG 2.3: Systems Software 394

TG 2.4: Application Software 395

[Technology Guide 3] Emerging Types of Enterprise Computing 400

TG 3.1: Introduction 402

TG 3.2: Server Farms 403

TG 3.3: Virtualization 403

TG 3.4: Grid Computing 405

TG 3.5: Utility Computing 406

TG 3.6: Cloud Computing 406

TG 3.7: Emerging Software Trends 409

[Technology Guide 4] Intelligent Systems 414

TG 4.1: Introduction to Intelligent Systems 416

TG 4.2: Expert Systems 418

TG 4.3: Neural Networks 422

TG 4.4: Fuzzy Logic 423

TG 4.5: Genetic Algorithms 424

TG 4.6: Intelligent Agents 425

[Technology Guide 5] Protecting Your Information Assets 430

TG 5.1: Introduction 432

TG 5.2: Behavioral Actions to Protect Your Information Assets 432

TG 5.3: Computer-Based Actions to Protect Your Information Assets 435

[Index] 454

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New To This Edition

There are many exciting additions and changes in Rainer 4e. These changes make the book more interesting and readable for students in all business majors, while still providing the most current information possible in the rapidly changing field of information systems.

  • Now two separate, comprehensive chapters on Ethics & Privacy (chapter 3) and Information Security (chapter 4.)
  • A new chapter on Web 2.0 and Social Networks (Chapter 9).
  • A new Tech Guide (Tech Guide 3) on Emerging Types of Enterprise Computing which includes a a thorough discussion of Cloud Computing.
  • NEW Tech Guide (Tech Guide 4) on Intelligent Systems.
  • All new chapter opening and closing cases.
  • All new "IT's About Business" boxes plus a new "IT's about Small Business" in every chapter.
  • New and updated PowerPoint slides, created by Kelly Rainer, incorporating extensive images and video.
  • New and updated Test Bank with questions labeled according to difficulty: easy, medium, and hard and new machine-gradable "Apply the Concepts" questions.


Specific Content Changes:

  • Chapters 1 and 2 have been extensively reorganized:
  • o Chapter 1 now focuses on the importance of information systems: to the student, to organizations, and to society in general.
  • o Chapter 2 now opens with an expanded discussion of business processes, business process management, and business process reengineering. The remainder of Chapter 2 focuses on organizational strategy and how information systems help organizations gain a competitive advantage in the marketplace.
  • Chapter 6 (Networks) has been reorganized for added readability. It begins by describing what a computer network is, and then discusses network fundamentals. The chapter then briefly discusses the basics of the Internet and the World Wide Web. The chapter closes by looking at what networks enable people to do (discover, communicate, and collaborate).
  • Chapter 11 now includes both customer relationship management (CRM) and supply chain management (SCM). This organization points out to students how an organization's information systems reach outside the company to enable business with customers and suppliers.
  • Chapter 12 has been refocused on business intelligence (BI) and extensively rewritten. The chapter begins with an overview of managers and decision making, and continues with a definition of business intelligence. BI data analysis applications are discussed, followed by BI presentation applications. The chapter concludes by taking a look at corporate performance management.
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The Wiley Advantage

  • What s in IT for Me? This instructor-praised feature demonstrates how IT topics relate to students in each major Accounting, Finance, Marketing, Operations Management, MIS, and Human Resource Management. Chapter-opening "teasers" list specific tasks for each major that the chapter will help prepare students to do.
  • IT s About Business boxes feature vivid examples from large corporations, small businesses, government and not-for-profit organizations to show the connection between IT and business.
  • Engaging Pedagogy featuring hands-on exercises, activities, mini-cases with exercises that incorporate software application tools, and an online Virtual Company continuing case (Ruby's Club).
  • Successes and Failures present examples of IT successes and IT failures with lessons learned.
  • Technology Guides offer additional material on technology topics not included in the main text and current hot topics in IT.
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Instructors Resources
Wiley Instructor Companion Site
Instructor's Solutions Manual
Detailed solutions of all end-of-chapter questions and problems.
Test Bank
PowerPoint Slides
A research-based online environment for learning and assessment.
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Instant access to textbooks as eTextbooks.
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Digital evaluation copy available for this title
Request Copy
Contact your Wiley Representative
Find Your Rep
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Students Resources
Wiley Student Companion Site
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Purchase Options
Wiley E-Text   
Introduction to Information Systems: Enabling and Transforming Business, 4th Edition
ISBN : 978-1-118-32691-6
480 pages
January 2012, ©2012
$62.50   BUY

Introduction to Information Systems: Enabling and Transforming Business, 4th Edition Binder Ready Version
ISBN : 978-1-118-12940-1
480 pages
January 2012, ©2012
$113.95   BUY

Introduction to Information Systems: Enabling and Transforming Business, 4th Edition
ISBN : 978-1-118-06334-7
480 pages
January 2012, ©2012
$160.95   BUY

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