Introduction to Information Systems: Supporting and Transforming Business, 4th Edition
January 2012, ©2012
The theme of this book is What's In IT for Me? This question is asked by all students who take this course. The book will show you that IT is the backbone of any business, whether a student is majoring in Accounting, Finance, Marketing, Human Resources, or Production/Operations Management.
1.1: Why Should I Study Information Systems? 6
1.2: Overview of Computer-Based Information Systems 12
1.3: How Does IT Impact Organizations? 20
1.4: Importance of Information Systems to Society 22
[Chapter 2] Organizational Strategy, Competitive Advantage, and Information Systems 30
2.1: Business Processes 35
2.2: Business Process Reengineering and Business Process Management 38
2.3: Business Pressures, Organizational Responses, and Information Technology Support 39
2.4: Competitive Strategy and Strategic Information Systems 47
2.5: Business–Information Technology Alignment 53
[Chapter 3] Ethics and Privacy 60
3.1: Ethical Issues 65
3.2: Privacy 69
[Chapter 4] Information Security 78
4.1: Introduction to Information Security 83
4.2: Unintentional Threats to Information Systems 84
4.3: Deliberate Threats to Information Systems 87
4.4: What Organizations Are Doing to Protect Information Resources 93
4.5: Information Security Controls 94
[Chapter 5] Data and Knowledge Management 110
5.1: Managing Data 115
5.2: The Database Approach 117
5.3: Database Management Systems 122
5.4: Data Warehouses and Data Marts 127
5.5: Knowledge Management 135
[Chapter 6] Networks 144
6.1: What Is a Computer Network? 149
6.2: Network Fundamentals 151
6.3: The Internet and the World Wide Web 157
6.4: Network Applications 161
[Chapter 7] E-Business and E-Commerce 180
7.1: Overview of E-Business and E-Commerce 185
7.2: Business-to-Consumer (B2C) Electronic Commerce 189
7.3: Business-to-Business (B2B) Electronic Commerce 197
7.4: Electronic Payments 199
7.5: Ethical and Legal Issues in E-Business 202
[Chapter 8] Wireless, Mobile Computing, and Mobile Commerce 212
8.1: Wireless Technologies 217
8.2: Wireless Computer Networks and Internet Access 222
8.3: Mobile Computing and Mobile Commerce 228
8.4: Pervasive Computing 233
8.5: Wireless Security 235
[Chapter 9] Web 2.0 and Social Networks 242
9.1: Web 2.0 Underlying Technologies 246
9.2: Web 2.0 Applications 248
9.3: Categories of Web 2.0 Sites 253
[Chapter 10] Information Systems within the Organization 262
10.1: Transaction Processing Systems 266
10.2: Functional Area Information Systems 267
10.3: Enterprise Resource Planning Systems 273
10.4: Reports 278
[Chapter 11] Customer Relationship Management and Supply
Chain Management 284
11.1: Defining Customer Relationship Management 288
11.2: Operational Customer Relationship Management Systems 292
11.3: Analytical Customer Relationship Management Systems 296
11.4: Other Types of Customer Relationship Management Systems 297
11.5: Supply Chains 299
11.6: Supply Chain Management 301
11.7: Information Technology Support for Supply Chain Management 305
[Chapter 12] Business Intelligence 316
12.1: Managers and Decision Making 320
12.2: What Is Business Intelligence? 324
12.3: Business Intelligence Applications for Data Analysis 328
12.4: Business Intelligence Applications for Presenting Results 330
12.5: Business Intelligence in Action: Corporate Performance Management 335
[Chapter 13] Acquiring Information Systems and Applications 342
13.1: Planning for and Justifying IT Applications 346
13.2: Strategies for Acquiring IT Applications 350
13.3: The Traditional Systems Development Life Cycle 356
13.4: Alternative Methods and Tools for Systems Development 361
13.5: Vendor and Software Selection 364
[Technology Guide 1] Hardware 372
TG 1.1: Introduction 374
TG 1.2: Strategic Hardware Issues 374
TG 1.3: Computer Hierarchy 375
TG 1.4: Input and Output Technologies 377
TG 1.5: The Central Processing Unit 380
[Technology Guide 2] Software 390
TG 2.1: Introduction to Software 392
TG 2.2: Software Issues 393
TG 2.3: Systems Software 394
TG 2.4: Application Software 395
[Technology Guide 3] Emerging Types of Enterprise Computing 400
TG 3.1: Introduction 402
TG 3.2: Server Farms 403
TG 3.3: Virtualization 403
TG 3.4: Grid Computing 405
TG 3.5: Utility Computing 406
TG 3.6: Cloud Computing 406
TG 3.7: Emerging Software Trends 409
[Technology Guide 4] Intelligent Systems 414
TG 4.1: Introduction to Intelligent Systems 416
TG 4.2: Expert Systems 418
TG 4.3: Neural Networks 422
TG 4.4: Fuzzy Logic 423
TG 4.5: Genetic Algorithms 424
TG 4.6: Intelligent Agents 425
[Technology Guide 5] Protecting Your Information Assets 430
TG 5.1: Introduction 432
TG 5.2: Behavioral Actions to Protect Your Information Assets 432
TG 5.3: Computer-Based Actions to Protect Your Information Assets 435
- Now two separate, comprehensive chapters on Ethics & Privacy (chapter 3) and Information Security (chapter 4.)
- A new chapter on Web 2.0 and Social Networks (Chapter 9).
- A new Tech Guide (Tech Guide 3) on Emerging Types of Enterprise Computing which includes a a thorough discussion of Cloud Computing.
- NEW Tech Guide (Tech Guide 4) on Intelligent Systems.
- All new chapter opening and closing cases.
- All new "IT's About Business" boxes plus a new "IT's about Small Business" in every chapter.
- New and updated PowerPoint slides, created by Kelly Rainer, incorporating extensive images and video.
- New and updated Test Bank with questions labeled according to difficulty: easy, medium, and hard and new machine-gradable "Apply the Concepts" questions.
Specific Content Changes:
- Chapters 1 and 2 have been extensively reorganized:
- o Chapter 1 now focuses on the importance of information systems: to the student, to organizations, and to society in general.
- o Chapter 2 now opens with an expanded discussion of business processes, business process management, and business process reengineering. The remainder of Chapter 2 focuses on organizational strategy and how information systems help organizations gain a competitive advantage in the marketplace.
- Chapter 6 (Networks) has been reorganized for added readability. It begins by describing what a computer network is, and then discusses network fundamentals. The chapter then briefly discusses the basics of the Internet and the World Wide Web. The chapter closes by looking at what networks enable people to do (discover, communicate, and collaborate).
- Chapter 11 now includes both customer relationship management (CRM) and supply chain management (SCM). This organization points out to students how an organization's information systems reach outside the company to enable business with customers and suppliers.
- Chapter 12 has been refocused on business intelligence (BI) and extensively rewritten. The chapter begins with an overview of managers and decision making, and continues with a definition of business intelligence. BI data analysis applications are discussed, followed by BI presentation applications. The chapter concludes by taking a look at corporate performance management.
- What s in IT for Me? This instructor-praised feature demonstrates how IT topics relate to students in each major Accounting, Finance, Marketing, Operations Management, MIS, and Human Resource Management. Chapter-opening "teasers" list specific tasks for each major that the chapter will help prepare students to do.
- IT s About Business boxes feature vivid examples from large corporations, small businesses, government and not-for-profit organizations to show the connection between IT and business.
- Engaging Pedagogy featuring hands-on exercises, activities, mini-cases with exercises that incorporate software application tools, and an online Virtual Company continuing case (Ruby's Club).
- Successes and Failures present examples of IT successes and IT failures with lessons learned.
- Technology Guides offer additional material on technology topics not included in the main text and current hot topics in IT.