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Remarkable Service

Remarkable Service (EHEP002985) cover image

Description

A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios. 
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Table of Contents

PREFACE viii

ACKNOWLEDGMENTS xiv

CHAPTER 1. The Principles of Remarkable Service  2

CHAPTER 2. Styles of Service  20

CHAPTER 3. A Clean and Safe Dining Room  48

CHAPTER 4. Preparing and Maintaining the Dining Room for Remarkable Service  72

CHAPTER 5. Reservations and Waiting Lists  110

CHAPTER 6. Serving Guests  136

CHAPTER 7. Beverage Service  176

CHAPTER 8. Wine Service  208

CHAPTER 9. Banquet Service in the Restaurant  230

CHAPTER 10. Remarkable Service Interactions  254

APPENDIX  268

BIBLIOGRAPHY  277

TRADE AND PROFESSIONAL GROUPS 2 79

INDEX  281

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New To This Edition

  • Added a new chapter, Chapter 3, A Clean and Safe Dining Room, in order to address issues of cleanliness and hygiene for workers, sanitary procedures for handling tabletop items, and safety concerns in the event of accidents or injury in the dining room.
  • Added a new chapter, Chapter 5, Reservations and Waiting Lists, to better coordinate information and procedures to provide the best possible service whether you are taking reservations, timing, seating, using waiting lists, managing special requests, or taking group reservations.
  • All new photographs provide clear details and instruction.
  • Clear chapter objectives enable student progress to be observed and evaluated.
  • Combined the history and traditions of professional table service and styles of table service into a single chapter, Chapter 2, Styles of Service, to give these service styles context for today’s restaurant.
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The Wiley Advantage

  • Most comprehensive, contemporary approach to the front of the house operation on the market, from one of the leading culinary institutions in the world. It ranges from formal French tableside service to casual American family and buffet style service.
  • Includes a history of table service; styles of food service; dining room organization and personnel; reservations; service "mise en place;" food service; beverage service; wine service; special service challenges; handling money; controls and systems; banquets; safety and sanitation.
  • Includes expert advice on everything from styles of table service to wine service to coffee service to money handling, all accompanied by useful sidebars and detailed photography.
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Instructors Resources
Wiley Instructor Companion Site
Instructor's Manual
Test Bank
Test your students’ comprehension with this digital collection of fill-in-the-blank, multiple-choice, true/false, and free-response questions.
PowerPoint Slides
Our PowerPoint™ presentations contain a combination of key concepts allowing you to illustrate important topics with images, figures, and problems from the textbook.
Instructional Videos
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Students Resources
Wiley Student Companion Site
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Purchase Options
Wiley E-Text   
Remarkable Service, 3rd Edition
ISBN : 978-1-118-80591-6
304 pages
January 2014, ©2014
$32.00   BUY

Paperback   
Remarkable Service, 3rd Edition
ISBN : 978-1-118-11687-6
304 pages
February 2014, ©2014
$34.95   BUY

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