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Tasks for the Veterinary Assistant, 3rd Edition

April 2014, ©2014, Wiley-Blackwell
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Tasks for the Veterinary Assistant, Third Edition provides practical, step-by-step instructions for preparing and performing a wide range of veterinary assisting tasks. With expanded coverage of large animal and exotic restraint, anatomy and physiology, nutrition and feeding, digital radiography, and electronic medical records and client communication, this revised edition now includes why and when to perform each task with the preparation and procedure information.  The book includes everything from appearance and professional language to equipment maintenance and dental and surgical assisting, making it equally useful for learning new techniques or as a memory refresher.

Offering a detailed, comprehensive guide to all aspects of veterinary assisting, the book is written using an accessible, user-friendly style.  A companion website offers figures from the book, downloadable flash cards, lesson plans, exams, a competency checklist, and concept maps.  Tasks for the Veterinary Assistant is equally useful for acquiring new skills and gaining confidence in the veterinary practice, making it invaluable for veterinary assistant students and veterinary assistants of all experience levels.

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Table of Contents

Contributors xvii

Preface xix

Acknowledgments xxi

About the companion website xxiii

CHAPTER 1 FOUNDATION SKILLS 3
TREGEL COCKBURN

Task 1.1 Self-Assessment and Understanding of Foundation Skills 5

Task 1.2 Analysis of Veterinary Medical Terminology 6

Task 1.3 Review of Basic Math Skills 9

Task 1.4 Solving Common Veterinary Medical Math Problems 10

Task 1.5 Computers and Information Literacy 15

Task 1.6 Developing Technocompetency 17

CHAPTER 2 PROFESSIONAL CONDUCT 21
ORETA M. SAMPLES

Task 2.1 Meeting Employer Expectations 23

Task 2.2 Using Common Courtesies 24

Task 2.3 Uses and Misuses of Social Media 26

Task 2.4 Applying the Human–Animal Bond 27

Task 2.5 Professional Appearance 29

Task 2.6 Using Appropriate Language 31

Task 2.7 The Role of the Veterinary Assistant 33

Task 2.8 Anticipating Work Flow 36

Task 2.9 Applying Veterinary Ethics 37

CHAPTER 3 LAWS AFFECTING VETERINARY PRACTICE 41
BARB BURRI

Task 3.1 Common Law 43

Task 3.2 Statutory Laws 44

Task 3.3 Substantive Law 44

Task 3.4 Federal Laws 46

Task 3.4.1 Occupational Safety and Health 48

Task 3.4.2 Product Safety Labels 49

Task 3.4.3 Personal Protective Equipment 51

Task 3.4.4 Universal Precautions 52

Task 3.4.5 Gloving and Ungloving 53

Task 3.5 State Laws 56

Task 3.5.1 Veterinary Practice Acts 56

Task 3.5.2 Public Health and Vaccination Laws 59

Task 3.5.3 State Animal Laws 60

Task 3.6 Local Ordinances 61

CHAPTER 4 FRONT OFFICE PROCEDURES 65
PAULA PATTENGALE

Task 4.1 Medical Record Assembly 68

Task 4.2 Color Coding Medical Records 70

Task 4.3 Filing 72

Task 4.4 Appointment Scheduling 74

Task 4.5 Updating Client Information 77

Task 4.6 Intake Procedures 78

Task 4.7 The Signalment 80

Task 4.8 Release of Patient Information 82

Task 4.9 Rabies Certificates 84

Task 4.10 Health Certificates and Interstate Shipment of Animals 86

Task 4.11 Consent Forms 88

Task 4.12 Client Communications 90

Task 4.13 Patient Discharge 92

Task 4.14 Telephone Techniques 94

Task 4.15 Handling Difficult Clients 97

Task 4.16 Hospital Closing Procedures 99

CHAPTER 5 DISEASE TRANSMISSION, CONTROL, AND PREVENTION 103
JENNIFER SERLING

Task 5.1 Disease Transmission 105

Task 5.2 Levels of Sanitation and Sanitation Agents 108

Task 5.3 Cage and Kennel Cleaning 112

Task 5.4 Isolation Ward Rules and Sanitation 116

Task 5.5 Cleaning the Other Areas in the Veterinary Clinic 118

Task 5.6 Handling Hospital Laundry 121

Task 5.7 Hospital Waste: Hazardous and Nonhazardous 123

CHAPTER 6 INTRODUCTION TO ANIMALS 127
TAMMIE PEARCE

Task 6.1 Scientific Classification 129

CHAPTER 7 ANATOMY AND PHYSIOLOGY 137
BARB BURRI

Task 7.1 External Landmarks 139

Task 7.2 Directional Terms 141

Task 7.3 Cells and Tissues 142

Task 7.4 Skeletal System 143

Task 7.5 Muscular System 144

Task 7.6 Cardiovascular System 146

Task 7.7 Immune System 147

Task 7.8 Respiratory System 149

Task 7.9 Digestive System 150

Task 7.10 Urinary System 152

Task 7.11 Reproductive System 153

Task 7.12 Nervous System 154

Task 7.13 Endocrine System 155

Task 7.14 Integumentary System 156

CHAPTER 8 NUTRITION 159
PAULA PATTENGALE

Task 8.1 The Basics: Essential Nutrients 161

Task 8.2 How Much to Feed 163

Task 8.3 Determination of Basic Energy Requirements (BER) 164

Task 8.4 Determination of the Maintenance Energy Requirement (MER) or Caloric Needs of a Patient 165

Task 8.5 Feeding the Anorexic Patient 166

Task 8.6 Feeding Prescription Diets 167

Task 8.7 Reading a Pet Food Label 167

Task 8.8 Calculating the True Cost of Feeding a Pet 168

Task 8.9 Feeding Livestock and Poultry 169

Task 8.10 Examination of Forages for Quality 170

Task 8.11 Feeding of Other Species 171

CHAPTER 9 ROPES AND KNOTS 173
TERESA SONSTHAGEN

Task 9.1 Knot Tying Terminology 175

Task 9.2 Types of Ropes 176

Task 9.3 Whipping 176

Task 9.4 Hanking a Rope 179

Task 9.5 Types of Knots and Hitches 180

Task 9.5.1 Halter Tie 180

Task 9.5.2 Square Knot 181

Task 9.5.3 Reefer’s Knot 183

Task 9.5.4 Sheet Bend Knot 185

Task 9.5.5 Bowline 187

Task 9.5.6 Bowline on a Bight 189

Task 9.5.7 Hitches 190

Task 9.5.8 Clove Hitch 192

CHAPTER 10 ANIMAL RESTRAINT 195
TERESA SONSTHAGEN

Task 10.1 Species Differences and Safety 197

Task 10.2 Deciding on a Restraint Technique 200

Task 10.3 Psychological Restraint 202

Task 10.4 Physical Restraint 203

Task 10.4.1 Patient Identification Procedure 204

Task 10.5 Patient Kenneling Techniques 205

Task 10.5.1 Placing a Dog or Cat into a Kennel 205

Task 10.5.2 Remove a Dog or Cat from a Kennel 206

Task 10.5.3 Placing a Larger Dog into a Run 207

Task 10.5.4 Removing a Large Dog from a Kennel 208

Task 10.6 Lifting Animals 209

Task 10.7 Restraint Procedures for Dogs and Cats 210

Task 10.7.1 General Restraint 211

Task 10.7.2 Head Restraint for Examination or Medications 213

Task 10.7.3 Recumbency Restraint 215

Task 10.7.4 Restraint for Injections 217

Task 10.7.5 Restraint for IV Injections, Venipuncture, and Catheterization 218

Task 10.8 Handling Fractious Patients 225

Task 10.8.1 Fractious Cats 225

Task 10.8.2 Fractious Dogs 227

Task 10.9 Elizabethan Collar, Neck Brace, and Hobbles 230

Task 10.10 Restraint Procedures for Other Species 232

Task 10.10.1 Haltering and Leading a Horse 232

Task 10.10.2 Rabbits 234

Task 10.10.3 Avian Restraint 236

CHAPTER 11 PATIENT CARE I 241
ORETA M. SAMPLES

Task 11.1 Medical Records 244

Task 11.1.1 Treatment Plan 245

Task 11.2 Working in the Treatment Room 248

Task 11.3 Examination Room Preparation 249

Task 11.4 Patient Discharge or Hospitalization 253

Task 11.5 Meeting a Patient’s Basic Needs 255

Task 11.5.1 Environmental Considerations 257

Task 11.5.2 Feeding the Hospitalized Patient 259

Task 11.5.3 Water Availability and Consumption 262

Task 11.5.4 Socialization and Exercise 264

Task 11.5.5 In-Hospital Grooming 267

Task 11.6 Caring for the Feral or Quarantined Animal 268

CHAPTER 12 PATIENT CARE II 271
PAULA PATTENGALE

Task 12.1 Grooming of Outpatients 273

Task 12.2 Coat Grooming Tools 273

Task 12.3 Ear Cleaning 276

Task 12.4 Nail Trimming 278

Task 12.5 Expressing Anal Sacs 281

Task 12.6 Bathing and Dipping 284

Task 12.7 Clipper Maintenance 287

Task 12.8 Clipping a Bird’s Flight Feathers 290

Task 12.9 Administration of Medication 291

Task 12.9.1 Administration of Medication: Oral 291

Task 12.9.2 Administering Medication: Aural 295

Task 12.9.3 Administering Medication: Topical Medications 297

Task 12.9.4 Administering Medication: Ophthalmic 299

Task 12.9.5 Administration of Medications: Parenteral 300

Task 12.9.6 Filling Syringes 302

Task 12.10 Mixing Vaccines 305

Task 12.11 Daily Dental Care 306

CHAPTER 13 PATIENT CARE III 309
NATALIE CLAWSEN

Task 13.1 Vital Signs 311

Task 13.1.1 Determining the Body Weight and the Body Condition Score 311

Task 13.1.2 Determining the Respiratory Rate 313

Task 13.1.3 Determining the Pulse and the Heart Rate 313

Task 13.1.4 Determining the Core Body Temperature 315

Task 13.2 Pain Evaluation and Monitoring 317

Task 13.3 Sexing Animals 320

Task 13.3.1 Sexing a Cat 320

Task 13.3.2 Sexing a Rabbit 321

Task 13.3.3 Sexing Rats, Mice, Hamsters, and Gerbils 322

Task 13.3.4 Sexing a Guinea Pig 324

Task 13.4 Monitoring IV Fluid Administration and IV Catheter Maintenance 326

Task 13.4.1 Preparation of a Patient for IV Catheterization 327

Task 13.4.2 Maintain Catheter Patency, Site, and Bandage 328

Task 13.5 Wound Care and Bandaging 330

Task 13.5.1 Cleaning a Wound 331

Task 13.5.2 Applying a Simple Bandage 332

Task 13.5.3 Removing a Simple Bandage 337

Task 13.6 Emergency Support 338

Task 13.6.1 Maintenance of a Crash Cart and Emergency Station 339

Task 13.6.2 Assisting Effectively during a Patient Emergency 340

Task 13.7 Veterinary Hospice Care 342

Task 13.7.1 Support of a Patient’s Emotional Well-Being 343

Task 13.7.2 Bedding and Recumbency Changes 344

Task 13.8 Euthanasia 346

Task 13.8.1 Preparation for Euthanasia 346

Task 13.8.2 Role during the Process of Euthanasia 348

Task 13.8.3 Follow-Up after Euthanasia 350

CHAPTER 14 LABORATORY SKILLS 353
ELOYES HILL AND TERESA SONSTHAGEN

Task 14.1 Maintenance of the Binocular Microscope 357

Task 14.2 Using the Centrifuge 358

Task 14.3 Calibrating the Refractometer 359

Task 14.4 Identification and Sampling for Ectoparasites 360

Task 14.4.1 Preparation of an Ectoparasite Sample Collection Tray 362

Task 14.5 Identification and Sampling for Endoparasites 363

Task 14.6 Collection of Feces 364

Task 14.7 Examination of Feces 365

Task 14.7.1 Preparation of the Fecal Smear 366

Task 14.7.2 Standard Fecal Flotation 367

Task 14.8 Blood Collection and Handling 369

Task 14.8.1 Components of a Blood Sample 369

Task 14.8.2 Complete Blood Count 372

Task 14.8.3 Preparing the Blood Smear 373

Task 14.8.4 Staining the Blood Smear 375

Task 14.8.5 Packed Cell Volume 377

Task 14.8.6 Plasma Protein Determination 378

Task 14.9 Blood Chemistry and Electrolyte Determinations 380

Task 14.10 Using Serological Test Kits 382

Task 14.11 Urine Collection 384

Task 14.12 Urinalysis 387

Task 14.13 Microbiology: Sample Collection 390

Task 14.13.1 The Gram Stain 392

Task 14.13.2 Inoculation of Media 394

Task 14.13.3 Antibiotic Sensitivity Testing 397

Task 14.14 Necropsy: Preparation and Follow-Up 399

Task 14.14.1 Preparing Samples for Shipment to the Reference Laboratory 402

CHAPTER 15 DIAGNOSTIC IMAGING 405
TERESA SONSTHAGEN

Task 15.1 Introduction to Diagnostic Imaging 407

Task 15.2 Radiation Safety 409

Task 15.3 Preparation for Radiographic Procedure 412

Task 15.3.1 Preparation: Radiography Log 413

Task 15.3.2 Preparation: Personal Protective Equipment (PPE) 415

Task 15.3.3 Preparation: Using the Calipers 416

Task 15.3.4 Preparation: Setting Exposure Factors Using Technique Charts 417

Task 15.3.5 Preparation: Cassette Selection and Film Identification 419

Task 15.3.6 Procedure: Taking a Radiograph—Patient Positioning 421

Task 15.4 Developing Radiographic Film 423

Task 15.4.1 Film Handling 424

Task 15.4.2 Developing Film 426

Task 15.5 Film Filing 427

Task 15.6 Darkroom Maintenance 428

Task 15.7 Diagnostic Ultrasonography 430

CHAPTER 16 ENDOSCOPY 433
ORETA M. SAMPLES

Task 16.1 Endoscope Instrument 435

Task 16.2 Endoscopy Preparation 438

Task 16.3 Endoscopy: Postprocedure 442

CHAPTER 17 DENTAL SKILLS FOR THE VETERINARY ASSISTANT 447
MARY L. BERG

Task 17.1 The Assistant’s Role in Veterinary Dentistry 449

Task 17.2 Dental Instruments, Equipment, and Maintenance 449

Task 17.3 Daily Dental Care 455

Task 17.4 Charting the Oral Examination 455

Task 17.5 Dental Anatomy 460

Task 17.6 Estimation of Age Based on Tooth Eruption 461

Task 17.7 A Dental Prophylaxis Can Be Hazardous to Your Health!  462

Task 17.8 How to Clean Teeth 462

Task 17.9 Basics of Pocket Pet Dentistry 463

Task 17.10 Intraoral Radiography 464

Task 17.10.1 Patient Positioning during Dental Radiography 465

Task 17.11 Dental Patient Discharge Instructions 466

CHAPTER 18 PRE- AND PERISURGICAL SKILLS 469
ELIZABETH BROTHERTON, PAULA PATTENGALE, AND TERESA SONSTHAGEN

Task 18.1 Aseptic Technique 471

Task 18.2 Surgical Suite Maintenance 472

Task 18.3 Communication with Health-Care Team Members 475

Task 18.3.1 Medical Records 476

Task 18.3.2 Patient Anesthetic Record 476

Task 18.3.3 Surgery Logbook 479

Task 18.3.4 Controlled Substance Log 480

Task 18.4 Preanesthetic Patient Identification and Preparation 483

Task 18.5 Induction of Anesthesia 486

Task 18.6 Anesthetic Equipment and Anesthetic Machine Setup 494

Task 18.7 Surgical Site Preparation 498

Task 18.8 Surgical Packs in Presurgical Period 503

Task 18.8.1 Suture Materials, Needles, and Scalpels 506

Task 18.9 Gloving and Glove Packs 507

Task 18.10 Frequently Performed Surgical Procedures 509

CHAPTER 19 POSTOPERATIVE TECHNIQUES 513
TERESA SONSTHAGEN AND ELIZABETH WARREN

Task 19.1 Postanesthetic Patient Care 515

Task 19.1.1 Extubation 517

Task 19.1.2 Emergencies in the Postanesthetic Period 519

Task 19.2 Postoperative Patient Care 520

Task 19.2.1 Client Communication 523

Task 19.2.2 Suture and Staple Removal 524

Task 19.3 Sterilization and Sterilizers 526

Task 19.4 Cleaning and Preparing Instruments and Supplies 529

Task 19.5 Identifying Surgical Instruments 530

Task 19.6 Surgical Pack Assembly 533

Task 19.7 Postoperative Surgery Room Cleaning 540

CHAPTER 20 PHARMACY SKILLS 543
JENNIFER SERLING

Task 20.1 “Five Patient Rights” 545

Task 20.2 Reading a Prescription and Determining How Much to Dispense 546

Task 20.3 Information Contained on the Primary Container or Packing 547

Task 20.4 Prescription Labeling 549

Task 20.5 Prescription Packaging 551

Task 20.6 How to Use a Pill Counting Tray 552

Task 20.7 Handling Medications and Controlled Substances 554

Task 20.8 Explaining Prescriptions to the Owner 556

CHAPTER 21 VETERINARY PRACTICE ROUTINES 559
PAULA PATTENGALE

Task 21.1 Wellness Programs 561

Task 21.2 Using Practice Protocols 564

Task 21.3 Inventory Control 565

Task 21.4 In-House Communications 568

Task 21.5 Client Communication 570

Task 21.6 Letter Writing 571

APPENDICES 575

APPENDIX A: SCANS Competencies and Foundation Skills 575

APPENDIX B: Suffixes, Prefixes, and Anatomical Terms (Roots) 577

APPENDIX C: Directional Terms 587

APPENDIX D: Metric System and Table of Equivalents 589

APPENDIX E: Common Name, Genus Name, Scientific Name, and Gender Term for Common Species 591

APPENDIX F: Abbreviations Used in Veterinary Practice 593

APPENDIX G: Normal Vital Signs 595

APPENDIX H: Body Condition Score 597

APPENDIX I: Blood Collection Tube Types 599

APPENDIX J: Blood Collection Protocol 601

APPENDIX K: Pain Scale for Cats 603

Glossary 607

Index 617

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Author Information

Paula Pattengale, DVM, MA, developed the Veterinary Assistant program at North County Regional Occupational Program in San Jose, California and Mission Valley Regional Occupational Program in Fremont, California, USA.  She is now retired from teaching.

Teresa Sonsthagen, BS, LVT, is a Co-director and Senior Lecturer in the Veterinary Technology Program at North Dakota State University in Fargo, North Dakota, USA. She is an author of other veterinary technology textbooks and has been educating veterinary technologists for over 30 years.

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The Wiley Advantage

  • Covers all aspects of a veterinary assistant’s duties in the medical care of dogs, cats, large animals, and exotics
  • Presents easy-to-follow instructions for preparing and performing common tasks in the veterinary practice
  • Adds more information on large animal and exotic restraint, anatomy and physiology, nutrition and feeding, digital radiography, electronic medical records, and client communication
  • Provides more background information on why and when to use a given technique in order to promote a fuller understanding
  • Features images and tip boxes to aid learning
  • Includes access to a companion website with exams, images, lesson plans, flash cards, a competency checklist, and concept maps at www.wiley.com/go/pattengale/tasks
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Reviews

“This book will be a good complement for veterinary clinics for use as a reference for employees or as a resource to aid in the development of in-clinic training manuals, employee job descriptions, and employee review forms. It is also ideal for inclusion in any veterinary technology or veterinary assistant curriculum.”  (Journal of the American Veterinary Medical Association, 15 March 2015)

 

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Tasks for the Veterinary Assistant, 3rd Edition
ISBN : 978-1-118-77450-2
656 pages
January 2014
$45.99   BUY

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Tasks for the Veterinary Assistant, 3rd Edition
ISBN : 978-1-118-44078-0
656 pages
April 2014
$56.99   BUY

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Tasks for the Veterinary Assistant, 3rd Edition
ISBN : 978-1-118-77448-9
656 pages
April 2014
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