Putting Patients First is a complete guide to patient-centered care — the highly successful philosophy that has been championed and refined by the renowned Planetree Institute. This important volume explains the origins and uses of patient-centered care and provides a practical approach to implementing it in any health care organization. Step by step, the book clearly outlines the elements of the highly successful Planetree patient-centered care model and includes the validating research.
This much-needed resource shows how to apply these methods to the larger issues of health care delivery such as managed care, workforce shortages, patients; "right to know" legislation, and hospital marketing and branding efforts. Putting Patients First is filled with illustrative case examples drawn from hospitals and health care organizations that have successfully implemented the Planetree model.