Applied Data Communications / A Business-Oriented Approach by James E. Goldman

Graphs

Size of monthly phone, fax bills for Fortune 500 Network World, vol. 13, no.19, (May 6, 1996) p. 19
Power to the PBX, present and future PBX add-ons. Communications Week, 628, (September 16, 1996) 35

General

Bigelow, Stephen. Understanding Telephone Electronics, 3rd ed., Indianapolis: SAMS, 1994

Voice over Internet

Barbetta, Frank. " Internet Voice Raises a Ruckus," Business Communications Review, vol. 26, no. 5, (May 1996) p. 12
Muller, Nathan. "Dial 1-800 Internet," Byte, vol. 21, no. 2, (February 1996) p.83
Greene,Tim. Will voice over IP turn the telephony mart on its ear?. Network World, 13;34 (August 19, 1996), 1.
Diehl, Stanford. Data's New Voice. Byte, 21;9 (September 1996), 129
Gareiss, Robin. Voice over the Internet. Data Communications, 25;12 (September 1996) 93..
Riggs, Brian. Voice Set to Ride Over IP Networks. LAN Times, 13;19 (September 2, 1996) 7.

Voice over Frame Relay

Heckart, Christine and Beth Gage. "Voice Gets Framed," Byte, vol. 21, no. 2, (February 1996) p. 89
Heywood, Peter. Making Voice a Top Priority. Data Communications, 25;10 (August 1996), 37.
Newman, David and Brent Melson. Voice over Frame Relay. Data Communications, 25;13 (September 21, 1996), 44.

Voice over ATM

Kinra, Mohan. "Will Voice over ATM Soon Be a Reality?," Telecommunications, vol. 30, no. 7, (July 1996) p. 61
Rybczynski, Tony. Efficient Network Consolidation: Voice over ATM Makes the Difference. Telecommunications, 30; 7 (August 1996), 50.
Thornycroft, Peter. Calling your colleagues over ATM. Network World, 13;35 (August 26, 1996) 39.

PBX

Salamone, Salvatore. "Opening PBX Doors," Byte, vol. 21, no. 3, (March 1996) p. 64NA1
Sulkin, Allan. "PBX Market Perks Up," Business Communications Review, vol. 26, no. 1, (January 1996) p. 40
Rohde, David. "The long road to open PBX platforms," Network World, vol. 13, no.18, (May 6, 1996) p. 20
Deixler, Lyle. "PBX Technology Moves Ahead Big Time," Teleconnect, vol. 14, no. 7, (July 1996) p. 82
Frankel, Elana. "SOHO's Where It's At," Teleconnect, vol. 14, no. 7, (July 1996) p. 42
Jorgensen, Jacob. " The Coming Paradigm Shift of Telephone Switch Technology," Communications Systems Design, vol. 2, no. 7, (July 1996) p. 12

Computer Telephony Integration

Greenfield, David. "CTI Specifications: Squaring Off," Data Communications, vol. 25, no. 6 (May 1996) p. 53
Salamone, Salvatore. "Opening PBX Doors," Byte, vol. 21, no. 3, (March 1996) p. 64NA1
Rudd, Susan. "Where Do CTI Applications Really Belong?," Business Communications Review, vol. 26, no. 2, (February 1996) p. 23
Burton, James. "CTI: The View form Windows 95 and NT," Business Communications Review, vol. 26, no. 1, (January 1996) p. 36
Conover, Joel. "CTI on Call: At Work With Voicemail/Soundcards," Network Computing, vol. 7, no. 6, (April 15, 1996) p. 76
Rigney, Steve. "Computer Telephony Integration: A Billion Node Network," PC Magazine, vol. 15, no. 11, (June 11, 1996) p. NE1
McLean, Michelle. "NDS to Simplify Telephony Setup," LAN Times, vol. 13, no. 5, (March 4, 1996) p 20
Sulkin, Allan. "Building the ACD-LAN Connection," Business Communications Review, vol. 26, no. 6, (June 1996) p. 35
Anschutz, Thomas. "A Historical Perspective of CSTA," IEEE Communications, vol. 34, no. 4, (April 1996) p. 30
D'Hooge, Herman. "The Communicating PC," IEEE Communications, vol. 34, no. 4, (April 1996) p. 36
Nixon, Toby. "Design Considerations for Computer-Telephony Applications Programming Interfaces and Related Components," IEEE Communications, vol. 34, no. 4, (April 1996) p. 43
Cronin, Paul. "An Introduction to TSAPI and Network Telephony," IEEE Communications, vol. 34, no. 4, (April 1996) p. 48
Flegg, Robb. "Computer Telephony Architectures: MVIP, H-MVIP, SCbus," IEEE Communications, vol. 34, no. 4, (April 1996) p. 60
Messerschmitt, David. "The Future of Computer Telecommunications Integration," IEEE Communications, vol. 34, no. 4, (April 1996) p. 66
Bezar, David. "Long Road to CTI," LAN Times, vol. 13, no. 16 (July 22, 1996) p. 59
Bender, Maggi et al. 10 Multifunction Telephony Boards. Byte, 21;9 (September 1996), 104.
Edwards, Morris. Standards for CTI: Hard choices ahead. Communications News, 33; 9 (September 1996), 72.

Call Centers

MacPherson, Gordon. "Why Call Centers Won't Escape the World Wide Web," Business Communications Review, vol. 26, no. 6, (June 1996) p. 39
Rappaport, David. "Key Role of Integration in Call Centers," Business Communications Review, vol. 26, no. 6, (July 1996), p. 44
Rosenberg, Arthur. New Tools Needed for Call Center Design. Business Communications Review. 26;8 (August 1996), 51.

Voice Encoding/Voice Authentication/Speech Recognition

Winter, Eric. "Speech Coding," Communications Systems Design, vol. 2, no. 5, (May 1996) p. 18
Meisel, William. Straight Talk about Speech Recognition. Business Communications Review.26;8 (August 1996), 45.
Boyle, Elizabeth. Chase banks on voice verification. Communications News, 33;8 (August 1996), 46.

Voice/Data Integration

Cholewka. Kathleen. Remote Voice and Data on an Analog Budget. Data Communications, 25;10 (August 1996), 42.
Heywood, Peter. Making Voice a Top Priority. Data Communications, 25;10 (August 1996), 37.

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