Chapter 2
The High-Performance Organization
Exercise 2-3: Characteristics of High-Performance Organizations
As stated in your text, becoming a high-performance organization (HPO) presents
many challenges. Responding to these challenges calls for a very strong HPO
commitment. Go to www.encore.com to answer the following questions.
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What type of technology does Encore Computers use in the their high performance organization?
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How does Encore Computers use TQM in their support services organization?
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