Frequently Asked Questions

  For instructors –

 

Q. Where are the websites located for the MOAC titles?

A.   http://www.wiley.com/college/microsoft

 

Q.    Where do I find the support materials for these textbooks?

A.   You reach the support materials on the Instructor Companion Site for each MOAC title.  On the MOAC site, click on the title you have adopted, then select Instructor Companion Site in the box on the right side of the screen.  This includes all the support material formerly located on the Microsoft Learning Instructor Resource Center.

 

Q.   Where do I connect with the Wiley Faculty Network (WFN)?

A.   Here is the URL:  http://he-cda.wiley.com/WileyCDA/Section/id-106078.html

 

Q.   Who is my local Wiley representative?

A.   The Wiley rep locator is found here:  Who's My Rep?

 

Q.   How do I get the Blackboard, eCollege, or WebCT course content for my MOAC textbook?

A.   From the MOAC website, select Technology Solutions in the upper left command bar.  Then select either WebCT or Blackboard.  You will need to submit an "Adoption Request Form" that will then be verified by your Wiley Representative. Upon verification, instructions for downloading the Course Cartridge will be emailed to you. To adopt the Course Cartridge you are interested in using, go to the Courses page, locate the title you are interested in, click on the "Adopt Now" form and fill out and submit the "Adoption Request Form".

 

Q.   How do I contact Microsoft for support on the existing MOAC textbooks?

A.   The Microsoft Knowledge Base contains all known issues and fixes for the Microsoft Official Academic Courses.  Fixes for known issues with evaluation software is also here http://www.support.microsoft.com/search/default.aspx?query=moac

 

Q.   Can I customize my MOAC title?

A.   Yes, under qualifying circumstances.  Please contact your rep for more information.

 

Q.   Can I bundle my MOAC text with another Wiley book?

A.   Yes.  Contact your Wiley representative.

 

Q.   How do I get the DVD and the invitation code for my MOAC textís Virtual PC Lab?

A.   Email your request to MOACsales@wiley.com.  Your request will be handled within 48 hours.

 

Q.   How do I request exam or desk copies of my MOAC title?

A.   You request them from the title landing page for your MOAC textbook.  Select the title of your book on the MOAC website to go to the TLP.  At the TLP, click Request an evaluation copy in the box on the right side of the screen.  Or, you can call 1-800-225-5945, option 3. You can also email your Wiley representative. Finally, you can fax a request to 732 764-2972.

 

Q.   What are the new Wiley ISBNís for the MOAC titles?

A.   Here is a table matching the new Wiley ISBNís with the previous for MOAC. 

 

© Year

Short Title

Wiley ISBN

MS ISBN

MGH ISBN

2000

ALS 70-210

0-470-06762-4

0-7356-1458-X

0-07-285080-9

2000

ALS 70-215

0-470-06758-6

0-7356-0988-8

0-07-285064-7

2003

ALS 70-216 2e

0-470-06757-8

0-7356-1870-4

0-07-286443-5

2000

ALS 70-217

0-470-06755-1

0-7356-1045-2

0-07-285068-X

2002

ALS 70-218

0-470-06753-5

0-7356-1773-2

0-07-285086-8

2001

ALS 70-219

0-470-06750-0

0-7356-1267-6

0-07-285070-1

2001

ALS 70-220

0-470-06752-7

0-7356-1269-2

0-07-285074-4

2001

ALS 70-221

0-470-06751-9

0-7356-1268-4

0-07-285072-8

2001

ALS 70-224

0-470-06760-8

0-7356-1430-X

0-07-285078-7

2001

ALS 70-228

0-470-06754-3

0-7356-1426-1

0-07-285076-0

2004

ALS Network + 3e

0-470-06764-0

0-7356-2026-1

0-07-295553-8

2006

ALS Network + 4e

0-470-06763-2

0-7356-2233-7

0-07-327135-7

2005

ALS Security +

0-470-06766-7

0-7356-2032-6

0-07-295559-7

2004

ALS VB.net 2003

0-470-06768-3

0-7356-2057-1

0-07-225621-4

2005

MOAC 70-270 2/e

0-470-06880-9

0-7356-2135-7

0-07-225836-5

2005

MOAC 70-271

0-470-06881-7

0-7356-2077-6

0-07-225614-1

2004

MOAC 70-272

0-470-06883-3

0-7356-2076-8

0-07-225618-4

2005

MOAC 70-284

0-470-06884-1

0-7356-2136-5

0-07-225840-3

2004

MOAC 70-290

0-470-06886-8

0-7356-2031-8

0-07-294487-0

2004

MOAC 70-291

0-470-06887-6

0-7356-2030-X

0-07-294488-9

2004

MOAC 70-292

0-470-06889-2

0-7356-2082-2

0-07-225627-3

2004

MOAC 70-293

0-470-06891-4

0-7356-2029-6

0-07-294489-7

2004

MOAC 70-294

0-470-06892-2

0-7356-2028-8

0-07-294490-0

2005

MOAC 70-296

0-470-06893-0

0-7356-2081-4

0-07-225631-1

2004

MOAC 70-297

0-470-06894-9

0-7356-2080-6

0-07-225624-9

2005

MOAC 70-298

0-470-06896-5

0-7356-2123-3

0-07-294492-7

2005

MOAC 70-299

0-470-06897-3

0-7356-2144-6

0-07-225844-6

2004

MOAC Access 2003

0-470-06904-X

0-7356-2092-X

0-07-225600-1

2004

MOAC Excel 2003 Cr

0-470-06901-5

0-7356-2094-6

0-07-225569-2

2004

MOAC Excel 2003 Ex

0-470-06902-3

0-7356-2093-8

0-07-225608-7

2004

MOAC FrontPage 2003

0-470-06907-4

0-7356-2098-9

0-07-225566-0

2004

MOAC Office 2003

0-470-06898-1

0-7356-2097-1

0-07-225572-2

2004

MOAC Outlook 2003

0-470-06905-8

0-7356-2090-3

0-07-225577-3

2004

MOAC PowerPoint 2003

0-470-06903-1

0-7356-2091-1

0-07-225574-9

2004

MOAC Project 2003

0-470-06906-6

0-7356-2089-X

0-07-225612-5

2004

MOAC Word 2003 Cr

0-470-06899-X

0-7356-2096-2

0-07-225566-8

2004

MOAC Word 2003 Ex

0-470-06900-7

0-7356-2095-4

0-07-225610-9

2003

SBSC Access 2002 Cr

0-470-06937-6

0-7356-1995-6

0-07-295518-X

2004

SBSC Access 2002 Ex

0-470-06938-4

0-7356-1999-9

0-07-295766-2

2003

SBSC Excel 2002 Cr

0-470-06946-5

0-7356-2006-7

0-07-295539-2

2004

SBSC Excel 2002 Ex

0-470-06945-7

0-7356-2005-9

0-07-295537-6

2004

SBSC Office XP

0-470-06769-1

0-7356-2000-8

0-07-295527-9

2004

SBSC Outlook 2002

0-470-06943-0

0-7356-2001-6

0-07-295531-7

2003

SBSC PowerPoint 2002

0-470-06944-9

0-7356-2003-2

0-07-295533-3

2004

SBSC Windows XP Ex

0-470-06940-6

0-7356-1996-4

0-07-295520-1

2004

SBSC Windows XP Cr

0-470-06939-2

0-7356-2007-5

0-07-295542-2

2003

SBSC Word 2002 Cr

0-470-06942-2

0-7356-2008-3

0-07-295522-8

2004

SBSC Word 2002 Ex

0-470-06941-4

0-7356-1997-2

0-07-295545-7

 

For Bookstores

 

Q.   How do I order MOAC books from Wiley?

A.   The information is all captured on our Bookseller Services page.

Q.   How do I call Wiley to order MOAC textbooks?

A.   1-800-225-5945, press 8 and enter extension 22497.

 

Q.   Where do I mail book orders?

A.   John Wiley & Sons

        1 Wiley Drive

        Somerset, NJ  08875

 

Q.    What is the Fax number for book orders?

A.    732-302-2300 and 302-2370

 

Q.    Do you accept Pubnet orders?

A.    Yes.  The Wiley SAN is 2002272 .

 

Q.    Will Wiley accept returns of MOAC titles?

A.    Wiley will accept returns of MOAC textbooks purchased from John Wiley and Sons.  Our return policy is available on the web.  MOAC textbooks purchased from other publishers must be returned to the selling publisher for credit.

 

Q.    How do I order MOAC textbooks if I am located outside the US?

A.   See the ordering instructions here http://www.wiley.com/WileyCDA/Section/id-10551.html 

 

For Students

 

Q.          How do students access online support for the MOAC titles?

A.      From the title landing page (TLP), select Student Companion Site  in the box on the right side of the page.  The TLP is accessed by clicking the title of the book in use on the MOAC website.