The new Second Edition features more depth and details! The authors have revised and updated every chapter, adding stronger quantitative and qualitative coverage throughout (approximately 70 new pages in all!) .

Increased Detail & Depth in Many Areas
• Increased coverage of current trends (e.g. e-business in chapters 1 and 2; six-sigma in chapter 6; lean manufacturing in chapter 7; CPFR in chapter 8.
• Expanded coverage of the role of OM in the organization and the current OM environment with its interfunctional role.
• Increased coverage of the role of technology in chapter 2.
• Increased coverage of services in chapters 1, 3, and 9.
• Updating quality standards and expanding coverage of quality gurus in chapter 5.
• Addition of health care examples in chapter 9.
• Chapter 12 has a new section of Periodic Order Review as well as a rewritten section on justifying smaller lot sizes.
• Chapter 13 now includes master production scheduling and rough-cut capacity planning and the old chapter 14 no longer exists.
• The new Chapter 14, Enterprise Resource Planning (ERP) has expanded coverage on ERP.The sample product used for the MRP explosion has been changed from a pie safe to a CD cabinet.
• Chapter 16, Project Management, has had all of the activity-on-arrow notation and discussion removed. The use of activity on node notation should help avoid confusion for the students.

More Problems and Case Studies:
• Additional EOC problems
• All chapters now have an additional EOC case study. Also, cases cover a wide range of organizations from an emergency room, to an advertising agency, to off-shore oil drilling.
• Additional solved problems

Increased Use of Spreadsheets:
• For the spreadsheets used in the text, a spreadsheet template is available to the students to facilitate their use of spread-sheets in solving problems.
• The supplements A, B, C, and D are completely rewritten with a spreadsheet approach. They are updated and EXCEL friendly.

Available with eGrade Plus!
eGrade Plus is a powerful online tool that provides instructors with an integrated suite of teaching and learning resources, including an online version of the text, in one easy-to-use website. Organized around the essential activities you perform in class, eGrade Plus allows you to create class presentations, assign homework and quizzes that will be automatically graded, and track your students' progress. The system links homework problems to the relevant section of the online text, providing students with context-sensitive help. View a demo and learn more about eGrade Plus by visiting www.wiley.com/college/egradeplus