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Chapter 1: Creating Value Through Human Resources
Zappos, a Las Vegas based online shoe and apparel retail company, is considered one of the “100 Best Companies to Work For.” The company was formed just 10 years ago and employs 1500 people. Zappos boasts over a billion dollars in annual sales and job perks that includes free massages, tailoring and lunch. They have a nap room, life coach and company sponsored concierge services. Tony Hsieh, the CEO at Zappos believes that creating and supporting a work culture that employees’ enjoy is critical for organizational success. Having fun at work is a priority and being weird is encouraged. Hsieh comments, “It’s definitively part of our culture to bring out happiness in employees, because it’s only with happy employees that they can bring out the happiness in customers through better customer service.”