The Help Desk Institute. If you aren't a member, you should be. Lots of interesting articles, products and general information at their web site.
The Help Desk Institute. If you aren't a member, you should be. Lots of interesting articles, products and general information at their web site.
The Help Desk FAQ. Maintained by Phil Verghis of Duke University, North Carolina USA. General Help Desk Information, numerous reference sources, listing of consultants, listing of Help Desk tools, and much, much more.
Support Services in Canada. Information on technology vendors and service providers, associations, training and a newsletter. Support Services in Canada is a non-profit organization dedicated to providing information to Canadian support professionals and organizations.
Service News Magazine. A monthly publication for people who support computer information systems. Lots of useful articles, product reviews and other support information.
Resource Center for Customer Service Professionals. They've got a great selection of Help Desk reference and training material.
SIRIUS3 Web Site. Help Desk articles, training, reference information.