Designing Effective Speech Interfaces

  C O N T E N T S

Introduction

Part One - Introduction to Speech Interfaces

Chapter 1 - Basic Concepts
What Is an Interface?
What Are the Types of Interfaces?
What Is a Speech Interface?
Book Focus
Intended Audience
Book Summary

Chapter 2 - Human Factors in Speech Technology
A Brief History
Human Factors in Speech
The Cost/Benefit of Human Factors
Cost-Benefit Calculations
Interview with John Karat
Summary

Chapter 3 - The Nature of Sound
Measurement of Sound
Other Properties of Sound 
How Humans Hear Sound
Summary

Chapter 4 - The Nature of Language
The Verbal Communication Process
The Structure of Language
Summary

Part Two - Speech Technology

Chapter 5 - Speech Technologies
Speech Recognition
Speech Synthesis
Natural Language
Interview with Candace Kamm
Summary

Chapter 6 - Computer Software
Speech Recognition Suites
Development Tools
A Comparison of Speech Recognition Suites
Summary

Chapter 7 - Hardware
Computer Hardware
Information Devices
Summary

Chapter 8 - Application of Speech Technology
Interactive Voice Response
Medical
Legal
Business
Commercial/Warehouse
Interview with S.Ahmed Reza
Universal Access
Handheld Devices
Toys and Education
Automobile Applications
Summary

Part Three - Laws and Guidelines for Speech
Interface Design

Chapter 9 - Laws of Interface Design
User Control
Human Limitations
Modal Integrity
Accommodation
Linguistic Clarity
Aesthetic Integrity
Simplicity
Predictability
Interpretation
Accuracy
Technical Clarity
Flexibility
Fulfillment
Cultural Propriety
Suitable Tempo
Consistency
User Support
Precision
Forgiveness
Responsiveness
Interview with Kate Dobroth
Summary

Chapter 10 - Speech Guidelines
Errors
Feedback
Confirmations
User Expectations
Keypads and Motor Actions
Social and Environmental Issues
Command-and-Control
Continuous Speech Recognition
Conversation and Prompting
Menus
Non-Speech Audio/Auditory Icons
Interview with Professor Sharon Oviatt
Summary

Part Four - Best Practices

Chapter 11 - Usability Processes and Techniques
Process Description
Investigation
Analysis
Conceptual Model Design
Detailed Design
Implementation and Evaluation
Interview with Nicole Yankelovich
Summary

Chapter 12 - Universal Designs
The Audience for Universal Design
Speech Technology and Universal Design
Accomplishing Universal Design
Justification for Universal Design
Summary

Appendix A - A History of Relevant Technology for Speech
Appendix B - Glossary
Appendix C - Bibliography
Appendix D - Resources
Index

ISBN 0-471-37545-4
416 pages
April, 2000

Wiley Computer Publishing
Timely. Practical. Reliable.

Weinschenk Consulting
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