Chapter Review

Chapter 16: Communication and Interpersonal Skills

How does perception influence communication?
  • Perception acts as a filter through which all communication passes as it travels from one person to the next.

  • Because people tend to perceive things differently, the same message may be interpreted quite differently by different people.

  • Attribution is the process of assigning explanations to events. Attribution theory identifies tendencies toward fundamental attribution errors when judging the performance of others and self-serving biases when judging the performance of ourselves.

  • Common perceptual distortions that may reduce communication effectiveness include stereotypes, projections, halo effects, and selective perception.