Chapter 16: Communication and Interpersonal Skills
How does perception influence communication?
- Perception acts as a filter through which all communication passes as it travels from one person to the next.
- Because people tend to perceive things differently, the same message may be interpreted quite differently by different people.
- Attribution is the process of assigning explanations to events.
Attribution theory identifies tendencies toward fundamental attribution errors when judging the performance of others and self-serving biases when judging the performance of ourselves.
- Common perceptual distortions that may reduce communication effectiveness include stereotypes, projections, halo effects, and selective perception.