1. A New Direction for the Conflict Field.
2. Conflict and Engagement.
3. Escaping the Avoidance Trap.
4. Working the Conflict Narrative.
5. Communicating in Enduring Conflict.
6. Using Power and Escalation.
7. Agreements in Ongoing Conflict.
8. Taking a Sustainable Approach to Enduring Conflict.
9. Conflict Specialists and Enduring Conflict.
Epilogue: The Dynamic Nature of Enduring Conflict.
About the Author.
— Sheila Heen in Negotiation Journal, January 2010