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Bringing Peace Into the Room: How the Personal Qualities of the Mediator Impact the Process of Conflict Resolution

Bringing Peace Into the Room: How the Personal Qualities of the Mediator Impact the Process of Conflict Resolution

Daniel Bowling (Editor), David Hoffman (Editor)

ISBN: 978-0-787-96850-2 September 2003 Jossey-Bass 322 Pages


In Stock

CAD $42.00


Discover the Personal Qualities that Open the Doors to Conflict Resolution

""Ever wonder what personal qualities make a mediator effective? Read this wonderfully thought-provoking book for rich insights and diverse perspectives, valuable for novices and experienced practitioners alike.""
–William Ury, co-author Getting to Yes, author The Third Side

""An important contribution about not just what we do but who we are as mediators. The authors reexamine often overlooked first premises. A must read for any self-reflective peacemaker.""
–Eric D. Green, Law professor, co-founder, Endispute, Inc. and Resolutions, LLC

""Finally, a book that touches on the heart of the mystery of mediation. Bowling, Hoffman and company have opened vistas for all mediators to use as touchstones for their work.""
–Gary Friedman, co-founder and director of the Center for Mediation in Law

""This book is a must-read for both masters and novices in the field. Without ignoring the important issues of competency and credentialing, this book forces us to try to understand what we do at a level that surveys and questionnaires cannot uncover. It is a gem that will gleam for many years to come.""
–Homer La Rue, arbitrator, mediator, law professor

""Anyone curious about how a skilled and self-aware mediator can help people in conflict will want to read this book. Drawing on philosophy, psychology, the arts, and education, the authors explore how mediators can bring real and lasting value to people in conflict.""
–Susan Hackley, managing director, Program on Negotiation at

Harvard Law School

""This rich collection of essays offers an array of perspectives on the mediator’s dynamic effect on the parties and their conflict. It will provoke reflection and provide insight for even the most experienced mediators about who we are, what we do, and why it matters.""
–Marjorie Aaron, mediator and law professor

Introduction (Daniel Bowling and David A. Hoffman).

1. Bringing Peace into the Room: The Personal Qualities of the Mediator and Their Impact on the Mediation (Daniel Bowling and David A. Hoffman).

2. What Are the Personal Qualities of the Mediator? (Kenneth Cloke).

3. Unintentional Excellence: An Exploration of Mastery and Incompetence (Peter S. Adler).

4. Managing the Natural Energy of Conflict: Mediators, Tricksters, and the Constructive Uses of Deception (Robert D. Benjamin).

5. Trickster, Mediator’s Friend (Michelle LeBaron).

6. Emotionally Intelligent Mediation: Four Key Competencies (Marvin E. Johnson, Stewart Levine, and Lawrence R. Richard).

7. Paradoxes of Mediation (David A. Hoffman).

8. Mediation and the Culture of Healing (Lois Gold).

9. Creating Sacred Space: Toward a Second-Generation Dispute Resolution Practice (Sara Cobb).

10. The Personal Qualities of the Mediator: Taking Time for Reflection and Renewal (Jonathan W. Reitman, Esq.).

11. Style and the Family Mediator (Donald T. Saposnek).

12. Tears (David A. Hoffman).

13. Mindfulness Meditation and Mediation: Where the Transcendent Meets the Familiar (Daniel Bowling).

Suggestions for Further Reading.


The Contributors.