Skip to main content

Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests, 2nd Edition

Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests, 2nd Edition

Jeffrey Rubin, Dana Chisnell, Jared Spool (Foreword by)

ISBN: 978-0-470-18548-3

Apr 2008

384 pages

In Stock

CAD $72.00

Description

Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.

Related Resources

Instructor

Request an Evaluation Copy for this title

Acknowledgments xi

Foreword xxix

Preface to the Second Edition xxxiii

Part One Usability Testing: An Overview

Chapter 1 What Makes Something Usable? 3

Chapter 2 What Is Usability Testing? 21

Chapter 3 When Should You Test? 27

Chapter 4 Skills for Test Moderators 45

Part Two The Process for Conducting a Test

Chapter 5 Develop the Test Plan 65

Chapter 6 Set Up a Testing Environment 93

Chapter 7 Find and Select Participants 115

Chapter 8 Prepare Test Materials 153

Chapter 9 Conduct the Test Sessions 201

Chapter 10 Debrief the Participant and Observers 229

Chapter 11 Analyze Data and Observations 245

Chapter 12 Report Findings and Recommendations 269

Part Three Advanced Techniques

Chapter 13 Variations on the Basic Method 293

Chapter 14 Expanding from Usability Testing to Designing the User Experience 315

Afterword 333

Index 335

How to Download Files
Click the HTTP or FTP hyperlink after each file description to download that file.
Download All Content
Download
List of Books and Other Resources
This document lists important links, podcasts, blogs, and book recommendations to help you further your knowledge about usability testing and experience design.
Download
List of References
This document gives a list of books and articles that were used to write Handbook of Usability Testing, Second Edition.
Download
Chapter 05: Test Plans and Designs
A sample test plan including sections for overall objectives, research questions, location and setup, recruiting participants, and methodology.
Download
Chapter 08: Session Forms
Pre-Test Forms: Background Questionnaire
Download
Chapter 08: Session Forms
Post-Test Forms: Closing Likert Ratings
Download
Chapter 08: Session Forms
Post-Test Forms: Closing Semantics Deferentials
Download
Chapter 08: Session Forms
Session Script: Example A Session Script
Download
Chapter 08: Session Forms
Pre-Test Forms: Guidelines for Observers
Download
Chapter 08: Session Forms
Consent Form: Recording Permission
Download
Chapter 09: Test Preparation
Testing Preparation Checklists
Download
Chapter 11: Data Tallying and Analysis
Closing Questionnaire Data Example
Download
Chapter 11: Data Tallying and Analysis
Issue Tally Example
Download
Chapter 11: Data Tallying and Analysis
SUS Data Example
Download