Skip to main content

Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests, 2nd Edition

Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests, 2nd Edition

Jeffrey Rubin, Dana Chisnell, Jared Spool (Foreword by)

ISBN: 978-0-470-18548-3

May 2008

384 pages

In Stock

£50.00

* VAT information

Description

Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.

Related Resources

Instructor

Request an Evaluation Copy for this title

Acknowledgments xi

Foreword xxix

Preface to the Second Edition xxxiii

Part One Usability Testing: An Overview

Chapter 1 What Makes Something Usable? 3

Chapter 2 What Is Usability Testing? 21

Chapter 3 When Should You Test? 27

Chapter 4 Skills for Test Moderators 45

Part Two The Process for Conducting a Test

Chapter 5 Develop the Test Plan 65

Chapter 6 Set Up a Testing Environment 93

Chapter 7 Find and Select Participants 115

Chapter 8 Prepare Test Materials 153

Chapter 9 Conduct the Test Sessions 201

Chapter 10 Debrief the Participant and Observers 229

Chapter 11 Analyze Data and Observations 245

Chapter 12 Report Findings and Recommendations 269

Part Three Advanced Techniques

Chapter 13 Variations on the Basic Method 293

Chapter 14 Expanding from Usability Testing to Designing the User Experience 315

Afterword 333

Index 335

Chapter 08: Session Forms Download
Chapter 09: Test Preparation Download
Chapter 08: Session Forms Download
Chapter 11: Data Tallying and Analysis Download
Chapter 08: Session Forms Download
Chapter 11: Data Tallying and Analysis Download
Chapter 05: Test Plans and Designs Download
Chapter 08: Session Forms Download
Chapter 08: Session Forms Download
Chapter 08: Session Forms Download
Chapter 11: Data Tallying and Analysis Download
List of References Download
How to Download Files Download
Download All Content Download
List of Books and Other Resources Download