1 Introduction - Why No More Consultants?
Five Key Questions.
How to Read No More Consultants.
Chapter by Chapter.
2 Discovering the River.
Forming the River.
Beating Consultants at Their Own Game.
Spotting the Potential for Learning and Sharing.
Examining the Distribution of Performance.
Watching the River Over Time.
3 Building the Framework.
Deciding Who to Involve.
Identifying and Selecting the Practices.
Deciding the Variables.
Defining the Levels.
Developing our ‘Effective Meetings’ Example.
Story 1 – Using Self-assessment to Unite a Consortium of Companies.
Story 2 – Helping UK Government Departments to Develop and Learn.
The Benefits of Global Rather than Local Frameworks.
Defining the Strategy.
4 Applying the Approach.
It’s All About the Conversations.
Involving the Procrastinators.
Story 3 – Responding to AIDS in Brazil.
Sharing Experience Within a Framework.
It is Subjective, and De-personalises the Emotion.
It Challenges Our Assumptions.
The Focus for Improvement.
Finding Ways to Close the Gap in Performance.
Story 4 – Developing Professional Communities in Oracle.
Story 5 – Assessing Knowledge Management in UK Regional Government Offices.
Story 6 – Linking the Supply Chain.
Launching and Going to Scale.
5 The Role of the Facilitator.
What Are the Attributes of a Good Facilitator?
What Does a Facilitator Do?
6 Creating the River.
Constructing the River Diagram on Paper.
Innovative and Practical Ways to Visualise a River Diagram.
Creating the Stairs Diagram.
Story 7 – Developing a Knowledge Culture in the National Health Service.
7 Learning from Experience.
Offers and Requests.
Learning from Experience Through a Peer Assist.
Story 8 – Organic Rice Farming in Thailand.
Story 9 – Peers in Unexpected Places – When Great Ormond Street Hospital Met Ferrari!
Barriers to Sharing.
Tall Poppy Syndrome.
Shrinking Violet Syndrome.
Not Invented Here Syndrome.
Real Men Don’t Ask for Directions.
8 Improving and Sustaining.
Leading and Lagging Indicators.
Modifying the Framework.
External Benchmarking – Towards Level Six.
Story 10 – The Sustainable Development of Cities.
9 So What Do We Do Now?
Appendix A Self-Assessment Framework for Effective Meetings.
Appendix B Learning and Development Self-Assessment Framework.
Appendix C Creating a River Diagram with Excel.
Appendix D Knowledge and Organisation Development in the NHS.
· Demonstrates a unique tool called The River Diagram to apply this theory
· Saves businesses time and money by reducing the need for external help
· Illustrated using an exciting range of case studies including BP, Oracle, UNAIDS, the NHS and Nationwide Building Society