About the Author
MIKKEL SVANE is founder, chairman, and CEO of Zendesk, Inc. (ZEN), a global software company with a beautifully simple web-based customer service desk, loved by tens of thousands of organizations in 150 countries including Uber, Adobe, Red Bull, and Pinterest. He lives in San Francisco with his wife and children. For more information, please visit www.zendesk.com, or follow Mikkel on Twitter via @mikkelsvane.
CARLYE ADLER is an award-winning journalist and coauthor of several bestselling books. Her books have been translated into a dozen languages. She lives in New York. For more information, please visit www.carlyeadler.com.