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The Coaching for Leadership Case Study Workbook


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The Coaching for Leadership Case Study Workbook

Laurence S. Lyons, Janet Schatzman (Illustrator)

ISBN: 978-1-118-10512-2 April 2012 Pfeiffer 192 Pages

Out of stock
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This book will change the way you think.

In this whacky world the best jobs go to the worst people. Careers fizzle out at the drop of a hat. To protect next year's budget you've got to waste whatever's left of this year's money. Matrix victims quietly go missing. Companies merge and frequently go bust. And everything's tightly controlled by a secret underworld Finance mafia.

Does this sound familiar? You've entered the rough and tumble realm of corporate business where crazy things happen and it's tough to survive. Welcome to the counter-intuitive playground of organizational life.

Come along for a white-knuckle ride through our organizational theme park. Your companion guide is the streetwise Dr. Fink— the world's expert on organizations. Allow this amiable practitioner to share with you the wisdom through which he consistently achieves corporate, client, and personal success as he demonstrates his magical methods for averting calamity before your very eyes.

Assisted by a cast of flamboyant characters—including Matilda the well-meaning but meticulously incompetent coach, Fat Sid in finance, Adrian his top enforcer, and Mort the undertaker who runs operations into the ground—join Dr. Fink on an illuminating journey down dark corporate alleyways to get the full low-down on what's really going on.

And if after the trip you should ever suspect an impending disaster surfacing in your organizational life—all you have to do is ask yourself one simple question: What should I ask Dr. Fink?

"An extraordinary work that will stand the test of time." —Marshall Goldsmith

About the Author xiii

Foreword by Marshall Goldsmith xv

Foreword by Sarah McArthur, President, Dr. Fink’s Fan Club xvii

Dedication to Richard Beckhard xix

Launch Pad

Introduction 1

How to Get the Most Out of Dr. Fink’s Leadership Casebook 3

THE UNGUIDED TOUR for the General Reader 5

THE GUIDED TOUR for Corporate Citizens and Students of Organizational Life 6

THEME PARK ARCHITECTURE for Educators, Teachers, and Trainers 8

Dr. Fink’s Leadership Casebook

CASEFILE-1. Critical Questions 15

Basic Consulting Skills

CASEFILE-2. Musical Fish 21

Ethical Myths and Realities

CASEFILE-3. Matilda’s Bitter-Sweet Taste of Success 29

Putting Feedback in Context

CASEFILE-4. Fat Sid’s Big Problem 35

Post-Merger madness

CASEFILE-5. Corporate Citizen, Dearly Departed 43

Doing the Right Thing

CASEFILE-6. No Mistake 49

A Collection of Feedback Systems

CASEFILE-7. Invasion 57

The Case for Situational Intelligence

CASEFILE-8. The Undertaker 63

Sometimes It’s Better Just to Walk Away

CASEFILE-9A. The Upside Down Logic Cost Center Management 69

Counter-Intuitive Systems

CASEFILE-9B. The Inculcation Calculation 75

The Ethics of Variance

CASEFILE-10. It All Depends 83

Roughly Right or Precisely Wrong

CASEFILE-11. Oh Happy Tuesday 89

A Study in Deception

CASEFILE-12. Midnight Express 111

A Strange Case at the End of the Contract

Epilog 115


Guide to Organizational Life 121

Situational Intelligence 124

How to Think Like Fink 125

Practitioner Briefing 139

Appendix: The Tetrad 143

About the Illustrator 148

Acknowledgments 151

Glossary 155

References 159

Index 161