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The Handbook of Conflict Resolution: Theory and Practice, 3rd Edition




The Handbook of Conflict Resolution: Theory and Practice, 3rd Edition

Peter T. Coleman (Editor), Morton Deutsch (Editor), Eric C. Marcus (Editor)

ISBN: 978-1-118-81032-3 February 2014 Jossey-Bass 1264 Pages

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Praise for The Handbook of Conflict Resolution

"This handbook is a classic. It helps connect the research of academia to the practical realities of peacemaking and peacebuilding like no other. It is both comprehensive and deeply informed on topics vital to the field like power, gender, cooperation, emotion, and trust. It now sits prominently on my bookshelf."
—Leymah Gbowee, Nobel Peace Prize Laureate

"The Handbook of Conflict Resolution offers an astonishing array of insightful articles on theory and practice by leading scholars and practitioners. Students, professors, and professionals alike can learn a great deal from studying this Handbook."
—William Ury, Director, Global Negotiation Project, Harvard University; coauthor, Getting to Yes and author, The Third Side

"Morton Deutsch, Peter Coleman, and Eric Marcus put together a handbook that will be helpful to many. I hope the book will reach well beyond North America to contribute to the growing worldwide interest in the constructive resolution of conflict. This book offers instructive ways to make this commitment a reality."
—George J. Mitchell, Former majority leader of the United States Senate; former chairman of the Peace Negotiations in Northern Ireland and the International Fact-Finding Committee on Violence in the Middle East; chairman of the board, Walt Disney Company; senior fellow at the School of International and Public Affairs, Columbia University

"Let's be honest. This book is just too big to carry around in your hand. But that's because it is loaded with the most critical essays linking the theory and practice of conflict resolution. The Handbook of Conflict Resolution is heavy on content and should be a well-referenced resource on the desk of every mediator—as it is on mine."
—Johnston Barkat, Assistant Secretary-General, Ombudsman and Mediation Services, United Nations

Preface xi

Introduction xvii
Morton Deutsch

Part one: Interpersonal and Intergroup Processes 1

1 Cooperation, Competition, and Conflict 3
Morton Deutsch

2 Justice and Conflict 29
Morton Deutsch

3 A Delicate and Deliberate Journey toward Justice: Challenging Privilege: Building Structures of Solidarity 56
Michelle Fine, Alexis Halkovic

4 Constructive Controversy: The Value of Intellectual Opposition 76
David W. Johnson, Roger T. Johnson, Dean Tjosvold

5 Trust, Trust Development, and Trust Repair 104
Roy J. Lewicki, Edward C. Tomlinson

6 Power and Conflict 137
Peter T. Coleman

7 Communication and Conflict 168
Robert M. Krauss, Ezequiel Morsella

8 Language, Peace, and Conflict Resolution 182
Francisco Gomes de Matos

9 The PSDM Model: Integrating Problem Solving and Decision Making in Conflict Resolution 203
Eben A. Weitzman, Patricia Flynn Weitzman

10 Intergroup Conflict 230
Ronald J. Fisher

Part two: Intrapsychic and Intragroup Processes 253

11 Judgmental Biases in Conflict Resolution and How to Overcome Them 255
Leigh L. Thompson, Brian J. Lucas

12 Emotion and Conflict: Why It Is Important to Understand How Emotions Affect Conflict and How Conflict Affects Emotions 283
Evelin G. Lindner

13 Self-Regulation in the Service of Conflict Resolution 310
Walter Mischel, Aaron L. DeSmet, Ethan Kross

14 Group Decision Making in Conflict: From Groupthink to Polythink in the War in Iraq 331
Alex Mintz, Carly Wayne

Part three: Personal Differences 353

15 Natural-Born Peacemakers? Gender and the Resolution of Conflict 355
Mara Olekalns

16 Resolving Intractable Intergroup Conflicts: The Role of Implicit Theories about Groups 384
Eran Halperin, James J. Gross, Carol S. Dweck

17 Personality and Conflict 400
Sandra V. Sandy, Susan K. Boardman, Morton Deutsch

18 The Development of Conflict Resolution Skills: Preschool to Adulthood 430
Sandra V. Sandy

Part four: Creativity and Change 465

19 Creativity and Conflict Resolution: The Role of Point of View 467
Howard E. Gruber

20 Some Guidelines for Developing a Creative Approach to Conflict 478
Peter T. Coleman, Morton Deutsch

21 Creativity in the Outcomes of Conflict 490
Peter J. Carnevale

22 Change and Conflict: Motivation, Resistance, and Commitment 513
Eric C. Marcus

23 Changing Minds: Persuasion in Negotiation and Conflict Resolution 533
Alison Ledgerwood, Shannon P. Callahan, Shelly Chaiken

24 Learning through Reflection on Experience: An Adult Learning Framework for How to Handle Conflict 558
Victoria J. Marsick, Dorothy E. Weaver, Lyle Yorks

Part five: Culture and Conflict 579

25 The Alchemy of Change: Cultural Fluency in Conflict Resolution 581
Michelle LeBaron

26 Indigenous Lessons for Conflict Resolution 604
Geneviève Souillac, Douglas P. Fry

27 Multiculturalism and Conflict 623
Mekayla K. Castro, Peter T. Coleman

28 Cooperative and Competitive Conflict in China 654
Dean Tjosvold, Kwok Leung, David W. Johnson

Part six: Difficult Conflicts 679

29 Aggression and Violence: Causes and Correctives 681
Wen Liu, Susan Opotow

30 Intractable Conflict 708
Peter T. Coleman

31 The Pragmatics of Peace with Justice: The Challenge of Integrating Mediation and Human Rights 745
Eileen F. Babbitt

32 Terrorism: Negotiating at the Edge of the Abyss 764
Guy Olivier Faure

Part seven: Models of Practice 793

33 Negotiation 795
Roy J. Lewicki, Edward C. Tomlinson

34 The Mediation of Conflict: Context, Cognition, and Practice 817
Kenneth Kressel

35 Teaching Conflict Resolution Skills in a Workshop 849
Susan W. Coleman, Yaron Prywes

36 Creating Constructive Communication through Dialogue 877
Beth Fisher-Yoshida

37 An Empirically Based Approach to Couples’ Conflict 898
John Gottman, Julie S. Gottman, Andy Greendorfer, Mirabai Wahbe

38 Managing Conflict through Large Group Methods 921
Barbara Benedict Bunker, Susan W. Coleman

39 Group Relations and Conflict Resolution 947
Sarah J. Brazaitis

40 Reconciliation between Groups: Preventing (New) Violence and Improving Lives 971
Ervin Staub

41 Social Networks, Social Media, and Conflict Resolution 998
James D. Westaby, Nicholas Redding

42 Using Research Findings in Practice: From Knowledge Acquisition to Application 1023
Daniel Druckman

43 Nonviolent Struggle: An Overview 1043
Gene Sharp

Part eight: Looking to the Future 1059

44 A Framework for Thinking about Research on Conflict Resolution Initiatives 1061
Morton Deutsch, Jennifer Goldman-Wetzler, Christine T. Chung

45 Some Research Frontiers in the Study of Conflict and Its Resolution 1087
Dean G. Pruitt, Katharina G. Kugler

Concluding Overview 1111
Peter T. Coleman, Eric C. Marcus

About the Editors 1125

About the Contributors 1129

Name Index 1163

Subject Index 1191

Part nine: Domain Specific

Chapters 46 through 56 are available exclusively as online downloads. Visit for more information.

46 Gender Conflict in Marriage
Janice M. Steil, Beth Turetsky

47 Conflict Resolution in Schools
David W. Johnson, Roger T. Johnson

48 Conflict in Organizations
W. Warner Burke

49 Labor Relations and Conflict Christopher

50 Alternative and Appropriate Dispute Resolution in Context: Formal, Informal, and Semiformal Legal Processes
Carrie Menkel-Meadow

51 Police and Conflict Resolution: Some Observations
Maria R. Volpe

52 Participatory Action Research, Conflict Resolution, and Communities
Claudia E. Cohen, Rebecca Neshkes, Michelle Pryce-Screen, Elizabeth Hernandez, Micaela Linder, Megan Doherty-Baker

53 Faith Matters: Religion as a Third Side for Peace
Bridget Moix

54 Nongovernmental Organizations as a Vehicle for Collective Action
Andrea Bartoli, Borislava Manojlovic, Mark Magellan

55 Managing Environmental Conflict
Joshua Fisher

56 International Conflict Resolution: From Practice to Knowledge and Back Again
Anthony Wanis-St. John, Suzanne Ghais