Wiley Ordering Guidelines
Basic Ordering Guidelines
If you are a reseller and would like to place an order, check the status of an existing order, or receive customer or credit assistance, you can contact us by:
Phone — Please call our Customer Care department at (800) 225-5945 or (317) 572-3993. When calling, please have your account number (or SAN), ISBN(s), and invoice or purchase order ready. Representatives are available Weekdays from 8:00 a.m. to 8:00 p.m. EST.
EDI — Wiley has multiple options for automating the ordering and accounting processes for higher volume customers. The easiest options are currently Pubnet and Bookseller.Wiley.com. For larger retail chains and other major customers, Wiley also can exchange data using the ANSI X12 format, using either a VAN service or via direct FTP. Wiley currently uses ICCNET as its VAN. For more information about doing business with Wiley via EDI, please contact your local sales representative. If you have other questions not related to EDI, please visit the Contact Us page.
Online — The status of orders placed by any of the above methods can be checked by going to My Account. You can check the status of your outstanding orders and back orders, including carton detail. You can also track the shipping status of your orders with our site's direct links to freight carriers.
E-mail — Bookstores can order via firstname.lastname@example.org.
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