1. An Overview of Facility Management.
Organizational and Human Resources Issues.
The Facility Management Mission.
You are Your Customer.
Total Quality Management (TQM).
Americans with Disabilities Act (ADA).
2. Long-Range and Annual Facility Planning.
Long-Range Facility Planning Process.
Strategic Facility Management Functions.
Synchronizing Corporate Planning and Corporate Facility Management.
Annual Operating Plan.
The Long-Range Plan.
Sample: Corporate Facilities Procedures.
Strategic Real Estate and Facility Planning.
Strategic Corporate Facility Management Information.
Disposition of Assets.
3. Facility Financial Forecasting and Management.
Annual Operating Plan.
Trend and Ratio Analyses.
Capital Budgeting Evaluation.
Risk Analysis Models.
Investment Value Approach.
Financial and facility Alternatives.
Capital Project Tracking.
Capital Project Tracking System Process and Sequence.
Disposing of Assets.
4. Real Estate Considerations, Analysis, and Planning.
Responsibilities and Objectives of the Real Estate Function.
Best Practices in Corporate Real Estate Management.
Issues for Review and Analysis.
Real Estate and Facility Inventory.
Determining Your Customer’s Requirements.
Lease Property: Negotiating Checklist.
Sample Lease: Proposal Letter.
Sample Purchase: Letter of Intent.
Site Criteria Considerations.
Selecting a Real Estate Broker.
Sample Sales Agency Agreement.
Principal Analytical and Transactional Activities.
The Process of Acquisition.
Your Site Evaluation Criteria.
Your Customer’s Site Evaluation Criteria.
Environmental and Due Diligence Issues.
Sample Property Environmental Executive Summary.
Legal Document Review Process.
Lease Agreement Sample for ABC Company.
5. Architectural and Engineering Planning and Design.
Design Requirements and Layout.
LEED: Leadership in Energy and Environmental Design.
Design Firm Selection Process.
Suggestions for Selecting a Design Firm.
Sample: Request for Proposal for Architectural Consulting Services.
Programming and Design.
Closing and Costs.
Building Programming and Design Illustrated.
Campus and High-Rise Office Concepts.
6. Interior Programming and Space Planning.
Space and Furnishing Standards.
Sample: ABC Company Furnishing Standards.
National Purchasing Contracts.
Space Programming Illustrated.
Alternative Project Delivery Systems.
Ergonomic and Life Safety Issues.
Additional Planning and Design Requirements—Current Trends.
Facility! Management Information System.
Work Environment Trends.
7. Construction and Renovation Work.
Capital and Churn Projects.
Reviewing and Awarding the Construction Contract.
Sample: Bid Announcement.
Sample: Contract Agreement for Construction.
Certificate of Occupancy and Punch List.
Sample: Relocation and Moving Proposal.
Sample: Relocation Instructions Memorandum.
Build-to-Suit Concerns (Turnkey Acquisition).
Sample: Request for Proposal for a Build-to-Suit.
Private Funding Initiatives.
8. Maintenance and Operations.
The Importance of Maintenance and Operations.
Goals of Maintenance and Operations.
Maintenance and Operations Alternatives.
The Facility Maintenance Management Function.
Management Planning Process.
Sample: Outsourcing Maintenance Services Request for Proposal Guidelines and Statement of Work.
Managing the Physical Asset.
Intracompany and Customer Relations.
Financial Reporting and Controls.
Marketing and Leasing.
9. General Administrative and Technology Services.
Security and Safety.
Disaster Avoidance and Recovery.
Furnishings and Equipment Inventory.
Mail and Copy Center Services.
Audio/Visual Equipment Services.
Conference Room Scheduling.
Food and Beverage Service.
Recycling and Confidential Destruction Services.
Telecommunications and Computer Integration.
10. Successful Facility Management.
Integrated Asset Management.
Government and Legislative Trends.
Communication and Leadership.
Moving Toward the Future.
From Now Toward the Future.
The Future of Facility Management.
Glossary of Facility Management Definitions and Buzz Words.