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Conflict Management

Baden Eunson

ISBN: 978-1-118-39554-7 April 2012 Wrightbooks 136 Pages


Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.

In this book you will find many options for managing conflict, including:

  • planning
  • goal setting
  • compromise
  • mediation

Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.

Preface vii

Introduction xi

1 Conflict — the basics 1

2 Conflict development 11

3 Approaches to managing conflict 23

4 Negotiation — the basics 43

5 Positions, concessions and interests 55

6 Getting ready to negotiate 67

7 Negotiation styles 85

8 Negotiation tools and planning 91

Conclusion 107

Notes 109

Glossary 115

Index 119