DescriptionActive listening is a person’s willingness and ability to hear and understand. At its core, active listening is a state of mind that involves paying full and careful attention to the other person, avoiding premature judgment, reflecting understanding, clarifying information, summarizing, and sharing. By learning and committing to the skills and behaviors of active listening, leaders can become more effective listeners and, over time, improve their ability to lead.
7 Listening and Leadership
12 The Active Listening Skill Set
18 Barriers to Active Listening
21 How to Improve Your Listening Skills
28 Leading with Active Listening
29 Suggested Readings
31 Key Point Summary