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Active Listening: Improve Your Ability to Listen and Lead

Active Listening: Improve Your Ability to Listen and Lead

Center for Creative Leadership (CCL), Michael H. Hoppe

ISBN: 978-1-118-15532-5

Aug 2011, Pfeiffer

32 pages

Select type: E-Book


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Active listening is a person’s willingness and ability to hear and understand. At its core, active listening is a state of mind that involves paying full and careful attention to the other person, avoiding premature judgment, reflecting understanding, clarifying information, summarizing, and sharing. By learning and committing to the skills and behaviors of active listening, leaders can become more effective listeners and, over time, improve their ability to lead.

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7 Listening and Leadership

12 The Active Listening Skill Set

18 Barriers to Active Listening

21 How to Improve Your Listening Skills

28 Leading with Active Listening

29 Suggested Readings

30 Background

31 Key Point Summary