Skip to main content

Analytics and Decision Support in Health Care Operations Management, 3rd Edition



Analytics and Decision Support in Health Care Operations Management, 3rd Edition

Yasar A. Ozcan

ISBN: 978-1-119-21982-8 March 2017 Jossey-Bass 600 Pages


A compendium of health care quantitative techniques based in Excel

Analytics and Decision Support in Health Care Operations is a comprehensive introductory guide to quantitative techniques, with practical Excel-based solutions for strategic health care management. This new third edition has been extensively updated to reflect the continuously evolving field, with new coverage of predictive analytics, geographical information systems, flow process improvement, lean management, six sigma, health provider productivity and benchmarking, project management, simulation, and more. Each chapter includes additional new exercises to illustrate everyday applications, and provides clear direction on data acquisition under a variety of hospital information systems. Instructor support includes updated Excel templates, PowerPoint slides, web based chapter end supplements, and data banks to facilitate classroom instruction, and working administrators will appreciate the depth and breadth of information with clear applicability to everyday situations.

The ability to use analytics effectively is a critical skill for anyone involved in the study or practice of health services administration. This book provides a comprehensive set of methods spanning tactical, operational, and strategic decision making and analysis for both current and future health care administrators.

  • Learn critical analytics and decision support techniques specific to health care administration
  • Increase efficiency and effectiveness in problem-solving and decision support
  • Locate appropriate data in different commonly-used hospital information systems
  • Conduct analyses, simulations, productivity measurements, scheduling, and more

From statistical techniques like multiple regression, decision-tree analysis, queuing and simulation, to field-specific applications including surgical suite scheduling, roster management, quality monitoring, and more, analytics play a central role in health care administration. Analytics and Decision Support in Health Care Operations provides essential guidance on these critical skills that every professional needs.

Related Resources

Tables and Figures ix

Foreword xix

Acknowledgments xxi

The Author xxiii

Introduction xxv

Chapter-by-Chapter Revisions for the Third Edition xxvi


1: Introduction to Analytics and Decision Support in Health Care Management Operations

Historical Background and the Development of Decision Techniques

The Health Care Manager and Decision Making

Importance of Health Analytics: Information Technology (IT) and

   Decision Support Techniques

The Scope of Health Care Services, and Recent Trends

Health Care Services Management

Distinctive Characteristics of Health Care Services

Big Data and Data Flow in Health Care Organizations


Key Terms

Chapter 1- Supplement- Data Analytics in MS Excel: Creating and

Manipulating Pivot Tables


2: Predictive Analytics

Steps in the Predictive Analytics Process

Predictive Analytics Techniques

Judgmental Predictions

Time-Series Technique

Techniques for Averaging

   Techniques for Trend

Predictive Techniques for Seasonality

Accuracy of Predictive Techniques

Prediction Control


Key Terms


3: Decision Making in Health Care

The Decision Process

What Causes Poor Decisions?

The Decision Level and Decision Milieu

Decision Making Under Uncertainty

Payoff Table

Decision Making Under Risk

What If Payoffs Are Costs

The Decision Tree Approach

Sensitivity Analysis in Decision Making

Decision Analysis with Nonmonetary Values and Multiple Attributes

Clinical Decision Making and Implications for Management


Key Terms


4: Facility Location

Location Methods

Cost-Profit-Volume (CPV) Analysis

Factor Rating Methods

Multi-Attribute Methods

Center-of-Gravity Method

Geographic Information Systems (GIS) in Health Care


Key Terms


5: Facility Layout

Product Layout

Process Layout

Process Layout Methods

Method of Minimizing Distances and Costs

Computer-Based Layout Programs

Fixed Position Layout


Key Terms


6: Flow Process Improvement-Reengineering & Lean Management


Lean Management

Work Design in Health Care Organizations

Work Measurement Using Time Standards

Work Measurement Using Work Sampling

Work Simplification

Worker Compensation


Key Terms


7: Staffing

Workload Management Overview

Establishment of Workload Standards and Their Influence on Staffing


Patient Acuity Systems

The Development of Internal Workload Standards

External Work Standards and Their Adjustments

Productivity and Workload Management


Key Terms


8: Scheduling

Staff Scheduling

Surgical Suite Resource Scheduling


Key Terms


9: Productivity and Performance Benchmarking

Trends in Health Care Productivity: Consequences of Reforms and

Policy Decisions

Productivity Definitions and Measurements

Commonly Used Productivity Ratios

   Adjustments for Inputs

   Adjustments for Outputs

The Relationships between Productivity and Quality in Hospital


Dealing with the Multiple Dimensions of Productivity: New Methods of    Measurement and Benchmarking

Data Envelopment Analysis

Overview on Improving Health Care Productivity


Key Terms


10: Resource Allocation

Linear Programming

Maximization Models

Minimization Models

Integer Linear Programming


Key Terms



11: Supply Chain and Inventory -Management

Health Care Supply Chain

Traditional Inventory Management

Economic Order Quantity Model

Classification System


Key Terms


12: Quality Control and Improvement

Quality in Health Care

Total Quality Management (TQM) and Continuous Quality

Improvement (CQI)


Quality Measurement and Control Techniques

Monitoring Variation through Control Charts

   Control Charts for Attributes

   Control Charts for Continuous Variables

Investigation of Control Chart Patterns

Process Improvement Tools for Investigating the Presence of Quality                                           Problems and Their Causes


Key Terms

Supplement to Chapter 12- Creating a Pareto Diagram



13: Project Management

The Characteristics of Projects

Planning and Scheduling Projects

Critical Path Method (CPM)

Probabilistic Approach

Project Compression: Trade-Offs Between Reduced Project Time and


Project Management Applications in Clinical Settings: Clinical                                          



Key Terms


14: Queuing Models and Capacity -Planning

Queuing System Characteristics

Measures of Queuing System Performance

Typical Infinite-Source Models

Capacity Analysis and Costs


Key Terms



15: Simulation

Simulation Process

Monte Carlo Simulation Method

Performance Measures and Managerial Decisions

Excel based Simulation Templates with Performance Measures and

Managerial Decisions


Key Terms



Appendix A Standard Normal Distribution

Appendix B Standard Normal Distribution

Appendix C Cumulative Poisson Probabilities

Appendix D t-Distribution