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Assertiveness: How To Be Strong In Every Situation



Assertiveness: How To Be Strong In Every Situation

Conrad Potts, Suzanne Potts

ISBN: 978-0-857-08368-5 May 2013 Capstone 238 Pages


How to overcome challenges with confidence

No matter how successful we are, we all face stressful and hard-to-handle challenges in daily life, and – if we want to be as happy and healthy as we can – we must learn to assert ourselves, make our voices heard and approach life with confidence and self-assurance.

This book is a roadmap to help you navigate your way through those challenging opportunities, hurdles and milestones. Taking universal scenarios case by case, and packed with practical tips, this inspiring, down-to-earth book will give you the tools to build your self-esteem and become happier, healthier, and in control of your own destiny.

  • Written in an approachable style which posits practical solutions to a range of universal problems
  • Deals with assertiveness in business, family, social situations and all areas of life
  • Covers topics like ‘dealing with your boss’, ‘dealing with finances’, ‘asking for a pay rise’, ‘saying no at work’

Introduction 1

Part One 5

1 What is Assertion? 7

2 Win-Win 29

3 It’s All in the Mind 47

4 Assertive Communication 85

Part Two 125

5 Getting the Respect You Deserve at Work 129

6 Getting the Best Out of People at Work 141

7 Handling Dif. cult Behaviour and Coping with Con0 ict 155

8 Being Assertive in Meetings and Presentations 167

9 Families – Who’d Have ’em? 181

10 Friends, Neighbours and Social Occasions 193

11 Getting the Service You Deserve 205

Sustaining Your Assertion 217

About the Authors 225

Acknowledgements 227

Index 229