Foreword (Suzanne Swope).
About The Author.
Chapter 1: Purpose of Assessment.
Chapter 2: Organizations as Systems: Internal Elements.
Chapter 3: Organizations as Systems: External Elements.
Chapter 4: Assessment Methods and Terminology.
Chapter 5: Defining and Measuring Organizational Performance.
Chapter 6: Creating and Maintaining Assessment Programs.
""The release of Assessing Organizational Performance in Higher Education by Barbara A. Miller could not be better timed in light of the need for greater accountability from public entities... Dr. Miller brings a wealth of experience, a depth of research, consultation at both private and public universities, and extensive knowledge of systems to each chapter of this publication.... Assessing Organizational Performance in Higher Education is a useful tool for those who are seeking meaningful ways to evaluate the effectiveness of their organization. In addition, graduate students and entry-level staff will find this a worthy primer to understanding the complexity of organizations and the necessity for measurement."" -- Narbeth R. Emmanuel, Southern Illinois University Edwardsville, in Journal of College Student Development, September/October 2007.