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Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies

Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies

Paul R. Niven

ISBN: 978-0-471-47544-6

Jun 2003

320 pages

Select type: E-Book

$44.99

Description

The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and not-for-profit sectors, this book helps these organizations overcome the unique challenges they face when implementing a Balanced Scorecard.
  • Guides government and nonprofit organizations through the implementation of a performance management system using the Balanced Scorecard.
  • Authors bring a wealth of implementation knowledge and experience to this book, leading to hands-on, practical guidance and tips to that ensure success.
  • Identifies and tackles head-on the serious obstacles unique to the world of government and nonprofits in implementing the balanced scorecard methodology.
  • Includes action plans to walk the reader through specific implementation challenges.
Preface.

Acknowledgments.

PART ONE: INTRODUCTION TO PERFORMANCE MEASUREMENT AND THE BALANCED SCORECARD.

Chapter 1: Introduction to the Balanced Scorecard.

Chapter 2: Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors.

PART TWO: POURING THE FOUNDATION FOR BALANCED SCORECARD SUCCESS.

Chapter 3: Before You Begin.

Chapter 4: Training and Communication Planning for Balanced Scorecard Success.

Chapter 5: Mission, Values, and Vision.

Chapter 6: Strategy: The Core of Every Balanced Scorecard.

Chapter 7: A Balanced Scorecard within Your Performance Management Framework.

PART THREE: DEVELOPING YOUR BALANCED SCORECARD.

Chapter 8: Developing Performance Objectives on a Strategy Map.

Chapter 9: Performance Measures, Targets, and Initiatives.

PART FOUR: MAXIMIZING THE EFFECTIVENESS OF THE BALANCED SCORECARD.

Chapter 10: Creating Alignment by Cascading the Balanced Scorecard.

Chapter 11: Linking Resource Allocation to the Balanced Scorecard.

Chapter 12: Reporting Results.

Chapter 13: The City of Charlotte: A Balanced Scorecard Success Story.

Chapter 14: Sustaining Balanced Scorecard Success.

Glossary of Key Balanced Scorecard and Performance Management Terms.

Index.

This results-focused and practical book provides you with:
  • Fundamentals of the Balanced Scorecard concept
  • Advice on how to alter the "geography" of the balanced scorecard to fit public and nonprofit agencies
  • Techniques for developing strategy maps and Balanced Scorecards throughout your organization
  • Tools and templates to link the Balanced Scorecard with key management processes