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Blackwell's Five-Minute Veterinary Practice Management Consult, 2nd Edition

Blackwell's Five-Minute Veterinary Practice Management Consult, 2nd Edition

Lowell Ackerman (Editor)

ISBN: 978-1-118-52924-9 October 2013 Wiley-Blackwell 808 Pages


In Stock



Blackwell’s Five-Minute Veterinary Practice Management Consult, Second Edition has been extensively updated and expanded, with 55 new topics covering subjects such as online technologies, hospice care, mobile practices, compassion fatigue, practice profitability, and more. Carefully formatted using the popular Five-Minute Veterinary Consult style, the book offers fast access to authoritative information on all aspects of practice management. This Second Edition is an essential tool for running a practice, increasing revenue, and managing staff in today’s veterinary practice.

Addressing topics ranging from client communication and management to legal issues, financial management, and human resources, the book is an invaluable resource for business management advice applicable to veterinary practice. Sample forms and further resources are now available on a companion website. Veterinarians and practice managers alike will find this book a comprehensive yet user-friendly guide for success in today’s challenging business environment.

Related Resources

Editor-in-Chief and Consulting Editors xv

Contributors xvi

Preface xx

About the Companion Website xxi

Section 1

Marketplace 1

Section 2

Client Relationship Management 59

Section 3

Communications 113

Section 4

Financial Management 165

Section 5

Cash Management 219

Section 6

Human Resources 271

Section 7

Marketing Management 333

Section 8

Operations Management 379

Section 9

Technology Management 429

Section 10

Administrative Management 483

Section 11

Practice Safety 537

Section 12

Legal Issues 571

Section 13

Planning and Decision Making 617

Section 14

Facility Management, Design, and Construction 675

Section 15

Appendices 727

Abbreviations 743

Glossary 747

Index 777

“Written by more than 75 experts, well structured, it provides clear and logical answers to most of the problems likely to occur in the business and usually, in around 5 minutes reading. Fast acting relief worth keeping handy on your office shelf.”  (Vets Today, 1 October 2013)

"As with the original (published in 2007), this 2nd edition is a very comprehensive text. Both editions provide valuable sections on establishing practice direction, marketing and leadership. Although much of the 1st edition is still highly applicable, the 2nd edition has superseded it, with many of the chapters improved and the addition of the new section on technology management...The style of the writing is concise and easy to understand. The information is well-ordered, comprehensive and current...As such, the 2nd edition of Blackwell's five-minute veterinary practice management consult is a recommended purchase for any person or stakeholder in veterinary business (staff, owners, leaders and operational man­agers), veterinary school and veterinary nursing institution libraries." (Australian Veterinary Journal 27/03/2017)

  • Provides a current, comprehensive resource for authoritative information on all aspects of veterinary practice management, with existing information extensively updated and many topics new to this edition
  • Includes 55 new topics offering information on buying a practice, social media, organizational culture, and much more
  • Uses the popular Five-Minute Veterinary Consult structured format to allow quick access to information
  • Offers a trusted resource for successful business management in veterinary practices
  • Draws on the combined wisdom of more than 75 expert authors with specialized information on all aspects of practice management
  • Includes a companion website with sample forms and further resources at