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Business Intelligence Applied: Implementing an Effective Information and Communications Technology Infrastructure

Business Intelligence Applied: Implementing an Effective Information and Communications Technology Infrastructure

Michael S. Gendron

ISBN: 978-1-118-47831-8

Oct 2012

272 pages


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Expert guidance for building an information communication and technology infrastructure that provides best in business intelligence

Enterprise performance management (EPM) technology has been rapidly advancing, especially in the areas of predictive analysis and cloud-based solutions. Business intelligence caught on as a concept in the business world as the business strategy application of data warehousing in the early 2000s. With the recent surge in interest in data analytics and big data, it has seen a renewed level of interest as the ability of a business to find the valuable data in a timely—and competitive—fashion. Business Intelligence Applied reveals essential information for building an optimal and effective information and communication technology (ICT) infrastructure.

  • Defines ICT infrastructure
  • Examines best practices for documenting business change and for documenting technology recommendations
  • Includes examples and cases from Europe and Asia
  • Written for business intelligence staff, CIOs, CTOs, and technology managers

With examples and cases from Europe and Asia, Business Intelligence Applied expertly covers business intelligence, a hot topic in business today as a key element to business and data analytics.

Foreword xi

Preface xv

Acknowledgments xvii

Part One Introducing ICT Strategy

Chapter 1 Defining Information and Communication Technology Infrastructure 3

ICT and Business Intelligence 4

ICT Value Management 5

Business-Driven Infrastructure Design 18

ICT Infrastructure Defined 20

Conclusion 23

Notes 24

Chapter 2 Introductory Business and Technology Strategy Concepts 27

Introduction to Business and Technology Strategy 28

Budgeting Technology Expenditures 47

Conclusion 49

Notes 50

Chapter 3 Why Build an ICT Infrastructure to Support Business Processes? 51

Reasons to Build an ICT Infrastructure 52

Business Processes in an Organizational Context 59

Organizations, Supply Chains, Value Chains, and Processes 67

A Summary: What Is a Process? 73

Conclusion 74

Notes 75

Part Two Understanding How ICT Produces Value

Chapter 4 Understanding Your Organization and Its Competitive Environment 79

Organizational Value Propositions 80

Value Search Models: Internal and External Analysis 81

Value Models: Environmental Scanning 97

Conclusion 106

Notes 106

Chapter 5 Process Improvement or Innovation? 107

Improvement versus Innovation 107

Determining a Starting Point 110

Organizational Enablers 112

ICT as an Enabler 116

ICT Constraints 121

Summary of Enablers of Process Change 122

Conclusion 123

Notes 123

Chapter 6 Measuring the Business Value of ICT 125

Introductory Theories 125

Technology Justification Models 127

Balanced Scorecard 143

Conclusion 150

Notes 150

Part Three Best Practices

Chapter 7 Best Practices for Documenting Process Change 155

Design Documents 155

Process Design Diagram Set 156

Business Process Modeling 156

Using TSI to Introduce BPM 173

Conclusion 185

Notes 186

Chapter 8 Best Practices for Documenting Technology Recommendations 187

ICT Design Documents 188

ICT Infrastructure Diagram Set 189

ICT Infrastructure Modeling 189

Conclusion 210

Notes 211

Chapter 9 The Business-Driven Infrastructure Design Cycle 213

The BDID Process 213

Members of the ICT Design Team 216

BDID Phases 216

Conclusion 235

Note 235

Appendix 237

About the Author 247

Index 249