Business Intelligence Competency Centers: A Team Approach to Maximizing Competitive Advantage
Chapter 1: Introduction.
Business Intelligence as a Competitive Differentiator.
Business Intelligence Competency Center.
Chapter 2: Business Intelligence in the Organization.
General Findings of the Survey.
Business Intelligence Competency Centers.
Chapter 3: Primary Functions of the Business Intelligence Competency Center.
Functional Areas Inside the BICC.
Detailed Checklist for the Functional Areas in the BICC.
Related Functional Areas.
Chapter 4: Planning a Business Intelligence Competency Center: Using the Information Evolution Model.
Four Critical Dimensions of the Information Evolution Model.
Five Levels of Maturity in the Information Evolution Model.
Defining the BI Strategy.
Chapter 5: Human Capital.
Staffing the Business Intelligence Competency Center.
Chapter 6: Knowledge Processes.
Knowledge Processes in the Business Intelligence Competency Center’s Functional Areas.
Chapter 7: Culture.
Organizational Setup and Funding.
Chapter 8: Infrastructure.
Considerations from a BICC Perspective.
Business Intelligence Infrastructure Selection Criteria.
Road Map to Implementing a BI Infrastructure.
Chapter 9: Setting Up and Ensuring Ongoing Support.
Setup Process in Detail.
Working with Software Vendors.
Chapter 10: Cases from the Field.
Insurance, South Africa: Mutual & Federal Defines Business Intelligence Strategy.
Public Administration, Italy: CSI-Piemonte Manages Growth with a Business Intelligence Competency Center.
Banking, Belgium: KBC Benefits from an SAS Business Intelligence Competency Center.
Banking, South Africa: Competency Center Drives Return on BI Investments at Nedbank.
Chapter 11: Ten Recommendations for a Highly Effective Business Intelligence Competency Center.
Have a Vision for Business Intelligence.
Create a Joint Venture Between Business and Information Technology.
It’s a Process, Not a Project.
Maintain Clear Vision, Concrete Objectives.
Integrate and Consolidate.
Practice Effective Change Management.
Carry Out Staff Induction, Training, Development.
Deliver Ongoing Value.
Ensure the Infrastructure’s Depth and Breadth.
Use a Multidimensional Approach.
Appendix A: List of Abbreviations.
Appendix B: Additional Roles.