Part I: The Difference That Makes the Difference.
Chapter 1: Achieving Business Excellence with NLP.
Chapter 2: Overcoming the Barriers to Success.
Chapter 3: Utilising NLP Principles at Work.
Part II: Building Working Relationships That Work.
Chapter 4: Understanding More, Achieving More through Communication.
Chapter 5: Making Sense of Other People for Better Influence.
Chapter 6: Building Rapport: The Heart of Successful Relationships.
Chapter 7: Using Words to Get Results.
Chapter 8: Choosing and Anchoring Positive Emotions.
Part III: Leading People to Perform.
Chapter 9: Leading from Within: Managing Your Emotions.
Chapter 10: Inspiring and Motivating with Artfully Vague Language.
Chapter 11: Giving Feedback to Fuel Improvement.
Chapter 12: Coaching for Peak Performance.
Chapter 13: Handling Diffi cult People.
Part IV: Achieving Business Excellence.
Chapter 14: Creating a Compelling Vision.
Chapter 15: Maximising Success through Change.
Chapter 16: Setting and Achieving Goals.
Chapter 17: Modelling Winning Performance.
Part V: The Part of Tens.
Chapter 18: Ten Business Benefi ts of NLP.
Chapter 19: Ten Tips for Using NLP in Business.
Chapter 20: Ten Online NLP Resources.
Chapter 21: Ten Great Reads to Build Your Business NLP Library.