Skip to main content

Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

Ralph F. Smith

ISBN: 978-0-470-04746-0

Dec 2006

240 pages

In Stock

$75.00

Description

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

Buy Both and Save 25%!

This item: Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

Converting Customer Value: From Retention to Profit (Hardcover $75.00)

Original Price:$150.00

Purchased together:$112.50

save $37.50

Cannot be combined with any other offers.

Buy Both and Save 25%!

This item: Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

Business Process Outsourcing: Process, Strategies, and Contracts, 2nd Edition (Hardcover $210.00)

Original Price:$285.00

Purchased together:$213.75

save $71.25

Cannot be combined with any other offers.

Buy Both and Save 25%!

This item: Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

Source Code China: The New Global Hub of IT (Information Technology) Outsourcing (Hardcover $57.95)

Original Price:$132.95

Purchased together:$99.71

save $33.24

Cannot be combined with any other offers.

Buy Both and Save 25%!

This item: Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results, 2nd Edition (Hardcover $49.95)

Original Price:$124.95

Purchased together:$93.71

save $31.24

Cannot be combined with any other offers.

Buy Both and Save 25%!

This item: Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

The Blackwell Encyclopedia of Management, Volume 12, Strategic Management, 2nd Edition (Hardcover $170.00)

Original Price:$245.00

Purchased together:$183.75

save $61.25

Cannot be combined with any other offers.

Preface.

Chapter 1. A World of Change.

Chapter 2. How Process Can Drive Strategy.

Chapter 3. The Strategic Process.

Chapter 4. Strategy Maps.

Chapter 5. Balanced Scorecard and Strategic Initiatives.

Chapter 6. Conclusions.

Index.