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Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

Ralph F. Smith

ISBN: 978-0-470-89312-8

Jun 2010

240 pages

$60.99

Description

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.
Preface.

Chapter 1. A World of Change.

Chapter 2. How Process Can Drive Strategy.

Chapter 3. The Strategic Process.

Chapter 4. Strategy Maps.

Chapter 5. Balanced Scorecard and Strategic Initiatives.

Chapter 6. Conclusions.

Index.