1. The Finance Outsourcing Landscape.
Transforming the finance function through outsourcing.
The impact of finance BPO on the corporate agenda.
The CFO and finance transformation.
Why move to shared services?
Outsourcing: Who is doing what?
The outsourcing promise.
2. Creating an Operating Model for High Performance.
Changing to a global business model based on brands and technology.
What is a ‘high-performance’ company?
Differentiated operating models.
Innovation in consumer goods and retail.
Coping with major upheaval.
The pharmaceutical networked model.
So what do you outsource – and why?
Strategies for change and innovation.
3. Suppliers: Options for Service Delivery.
Considering future business partners.
Trends in business process outsourcing.
How far should you go with outsourcing?
The move to multisourcing.
Choosing your supplier combination.
Shaping the outsourcing relationship.
Planning a delivery strategy.
4. Scoping: Deciding What to Outsource.
Developing a high-performance finance function with superior alignment to the competitive imperatives of the business.
Where to cut the process.
Credit and receivables management.
General accounting, reporting, and decision support.
The integrated F&A outsource proposition.
5 Global Sourcing of Service Delivery.
Migrating to a global delivery network.
Three ways to source globally.
Mapping the offshore landscape.
Using geography to mitigate risk.
Outsourcing due diligence.
Emerging global shared service center networks.
Technology shapes the future.
6.Pricing and Shaping Your Deal.
Shaping the deal for a co-sourcing.
Pulling the levers of shareholder value.
Shaping the contractual relationship.
Pricing and contracting principles.
The negotiation lifecycle.
7. Stakeholders: Achieving Buy-In.
Reaching stakeholders through open and honest communications.
Lead from the top: The CEO and CFO working together.
Your new stakeholder: Your outsource partner.
Employees: Treating them with care and integrity.
The role of HR in outsourcing.
8. Ensuring a Successful Transition.
Transitioning to a European outsourced shared service center.
Detailed implementation planning.
Leading the transition.
9. Reducing Risk with Outsourcing.
Weighing up risk and outsourcing.
Identifying the risks.
What can go wrong in the contracting phase?
Setting up the right governance structure and relationships.
The risks of going global.
Financial, legal, and tax risk.
Sarbanes-Oxley and European International Accounting Standards (IAS).
10. Continuous Improvement: Keeping the Deal Working.
Building on success over time.
Getting things right from the start.
Making the commercials match the intent.
Outsourcing is about relationships.
Keep focusing on service management.
Integration and service management.
Pushing for continuous improvement.
Refreshment through contract renewal.
11. Finance BPO – the Future.
Accenture finance solutions: Worldwide interconnectivity.
The impact of next-generation technologies.
Finance and performance mastery in the future.
“…a highly readable book, laden with case studies…compulsory reading for any business considering outsourcing…” (Financial Director, 1st July 2004)
“…brings together frontline advice from the chief financial officers of a number of high-profile companies…” (Accounting Today, 23 August – 5th September 2004)