Skip to main content

Communicating Effectively For Dummies

Communicating Effectively For Dummies

Marty Brounstein

ISBN: 978-1-118-05372-0 March 2011 384 Pages




Communicating Effectively For Dummies shows you how to get your point across at work and interact most productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations.

Whether you’re the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to:

  • Learn how to become an active listener
  • Accentuate the positive in negative situations
  • Find win-win solutions for conflicts
  • Stay on track when writing e-mails and letters
  • Handle presentations, interviews, and other challenges
  • Speak forcefully and assertively without alienating others

Management consultant Marty Brounstein — author of Handling the Difficult Employee and Coaching and Mentoring For Dummies — gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, Brounstein covers all the angles:

  • Becoming aware of your own assumptions
  • Dealing with passive-aggressive communicators
  • What to say to help someone open up to you
  • Communicating through eye contact and body language
  • Maintaining a positive attitude
  • Dealing with sensitive issues
  • Effective conflict resolution models
  • When to use e-mail, the phone, or a face-to-face meeting
  • Dealing with angry customers
  • Coaching your staff to communicate better
In today’s high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. Knowing what to say and how to say it, as well as being a good listener, can often be the difference between getting ahead and just getting by. This handy, friendly guide shows you how to avoid common conflicts and make your voice heard in the office.

Table of Contents.


About This Book.

Conventions Used in This Book.

How This Book Is Organized.

Part I: Communicating Successfully.

Part II: Tuning In to the Power of Active Listening.

Part III: Speaking Assertively.

Part IV: Win-Win Conflict Resolution.

Part V: Tackling Communication Challenges.

Part VI: The Part of Tens.

Icons Used in This Book.

Where to Go from Here.

Part I: Communicating Successfully.

Chapter 1: Working at Communicating and Communicating at Work.

Chapter 2: Understanding How People Express Themselves to Others.

Chapter 3: Are You Really Listening?

Part II: Tuning In to the Power of Active Listening.

Chapter 4: Fixing Your Radar on the Speaker.

Chapter 5: Putting Active Listening Tools to Work.

Chapter 6: Giving a Dose of Empathy a la Mode.

Part III: Speaking Assertively.

Chapter 7: It Isn't Just What You Say, but How You Say It.

Chapter 8: Speaking in the Positive.

Chapter 9: Keeping Your Listener Engaged.

Part IV: Win-Win Conflict Resolution.

Chapter 10: Approaching Conflicts Constructively.

Chapter 11: Communicating to Keep Conflicts Cool.

Chapter 12: Bringing the Conflict to Resolution.

Part V: Tackling Communication Challenges.

Chapter 13: You've Got Mail: Managing E-Mail Communications.

Chapter 14: Oh, No! I Have to Do a Presentation!

Chapter 15: Hurdling Customer Challenges.

Chapter 16: Interviewing from Both Sides of the Table.

Chapter 17: Conquering the Challenges of Management.

Part VI: The Part of Tens.

Chapter 18: Ten Ideas for Effectively Handling Telephone Interactions.

Chapter 19: Ten Tips to Enhance Teamwork.

Chapter 20: Ten Actions that Lend Credibility to Your Communications.