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Communication Skills For Dummies, UK Edition

Communication Skills For Dummies, UK Edition

Elizabeth Kuhnke

ISBN: 978-1-118-40125-5

Nov 2012

272 pages



The key to perfecting your communication strategy

Great communication skills can make all the difference in your personal and professional life, and expert author Elizabeth Kuhnke shares with you her top tips for successful communication in any situation.

Packed with advice on active listening, building rapport with people, verbal and non-verbal communication, communicating using modern technology, and lots more, Communication Skills For Dummies is a comprehensive communication resource no professional should be without!

  • Get ahead in the workplace
  • Use effective communication skills to secure that new job offer
  • Convince friends and family to support you on a new venture

Utilising a core of simple skills, Communication Skills For Dummies will help you shine—in no time!

Introduction  1

Part I: Honing Your Communication Skills  7

Chapter 1: Grasping the Finer Points of Great Communication  9

Chapter 2: Knowing What You Want to Achieve  27

Chapter 3: Valuing Different Communication Styles  43

Part II: Being Receptive to Others  55

Chapter 4: Listening Actively for Total Understanding  57

Chapter 5: Establishing Rapport for Effective Communication  71

Part III: Putting Your Mind and Body into Your Message  89

Chapter 6: Choosing the Right Attitude  91

Chapter 7: Speaking with Clarity  109

Chapter 8: Conveying Messages through Movements  127

Part IV: Managing Communication Challenges  143

Chapter 9: Getting Yourself Out of Sticky Situations  145

Chapter 10: Negotiating with Finesse  159

Chapter 11: Communicating Across Cultures  171

Part V: Communicating Across Distances  185

Chapter 12: Communicating Successfully through Technology  187

Chapter 13: Communicating over the Phone  203

Chapter 14: Putting Pen to Paper for Positive Effect  213

Part VI: The Part of Tens  225

Chapter 15: Ten Top Tips for Speaking Face to Face  227

Chapter 16: Ten Essential Tips for Effective Communication  235

Index  243