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Conflict Resolution for Managers and Leaders: The CDR Associates Training Package, Trainer's Manual

Conflict Resolution for Managers and Leaders: The CDR Associates Training Package, Trainer's Manual

CDR Associates

ISBN: 978-0-787-98562-2

Jul 2007, Jossey-Bass

192 pages

Select type: Loose-leaf

In Stock

$195.00

Description

CDR Associates’ training programs have been recognized throughout the world for their high-quality, effective, and innovative approaches to handling conflict in diverse workplace settings. Conflict Resolution for Managers and Leaders is a comprehensive training package. CDR Associates offers their proven program for teaching participants the key concepts and skills in conflict management, negotiation, and dispute resolution.

The Conflict Resolution for Managers and Leaders training package consists of a participant’s workbook and a trainer’s manual, which includes interactive exercises, presentations, group discussions, skill practices, and role play simulations.

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ACKNOWLEDGMENTS.

ABOUT CDR ASSOCIATES.

INTRODUCTION.

CDR’s Training Strategy.

CDR’s Approach to Conflict and Collaboration.

Overview of the Modules.

Contents of the Modules.

What Every Trainer Should Know.

A Lifelong Journey.

MODULE 1. Dynamics of Competition and Cooperation.

MODULE 2. Causes and Dynamics of Conflict.

MODULE 3. Interest-Based Negotiation and Problem Solving.

MODULE 4. Communication Skills I: Effective Listening.

MODULE 5. Communication Skills II: Framing and Reframing.

MODULE 6. Raising Conflict Productively.

MODULE 7. Structural Conflict in Organizations.

MODULE 8. Facilitative Leadership.