About the Author
Louise L. Liang, MD, serves as an executive consultant to Kaiser Foundation Health Plan and speaks, writes, and consults on a broad set of health care issues including electronic information systems, quality, safety, service, and practice redesign. From 2002 to 2009, she served as senior vice president, Quality and Clinical Systems Support, Kaiser Foundation Health Plan and Kaiser Foundation Hospitals, Inc. Working with leaders throughout Kaiser Permanente, she oversaw the national quality agenda to ensure that members received excellent care and service. She led the development and implementation of Kaiser Permanente HealthConnect, a $4 billion-plus organizationwide electronic health record and administrative system to support continuity and quality of care as well as efficient business functions. From 2000 to 2002, Dr. Liang served as chair, Board of Directors, Institute for Healthcare Improvement. From 1997 to 2001, she served as the chief operating officer and medical director of Group Health Cooperative in Seattle, Prior to that, Dr. Liang was associate medical director at the Harvard Community Health Plan in Boston, where she was responsible for health center operations.